Global Shipping Program

[imakethecalls]

Copied the following from the global shipping page:

The Global Shipping Program makes your items available to over 60 million buyers worldwide. You're protected from negative / neutral feedback, and have control over which of your items you want to ship through the program.

With the Global Shipping Program, you simply send your item to our domestic shipping center, and once it reaches us, your job is done – for all eligible items we’ll manage the international shipping and customs process for you.

Can someone show me where the fine print is about the feedback removal? I find that If a global shipping buyer leaves negative feedback It is the same as If it were a US based buyer and is not removable.

[southern*sweet*tea]

https://www.ebay.com/help/global-shipping-program/default/global-shipping-program?id=4646

under benefits:

Benefits of the Global Shipping Program

More info

Besides making your items available worldwide, there are a number of benefits to using the Global Shipping Program:

• If an item is lost or broken during international shipping, eBay Money Back Guarantee cases will be resolved in your favour, and your seller performance standards won’t be affected
• When you provide free domestic shipping to the shipping center, you’ll automatically receive 5 stars for shipping costs in your detailed seller rating
  • If you charge for domestic shipping to the shipping center but receive a rating below 5 stars for shipping costs, it won't count against your seller performance standards
• You’ll automatically receive 5 stars for shipping time in your detailed seller rating when you ship with same business day or 1 business day handling, upload tracking information within 1 business day of receiving payment, and deliver the item to the US shipping center within 4 business days
• Any negative or neutral feedback that can be attributed to the Global Shipping Program from item handling during international transit will be removed.

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If the buyer negs because the item arrived broken, the neg can be removed. Any other reason sticks.

[castlemagicmemories]

You can call and get a US rep, and read them the policy Southern Sweet Tea has posted, and they may remove the feedback for you.

You can try calling at around 8-10 AM Utah time.

[beardedbovine]

Generally speaking, the short GSP summaries have misled many when it comes to GSP protections and responsibilities. Just as you were confused about feedback, some sellers are confused about SNAD claim responsibility with the GSP program. Southern sweet tea demonstrated above the specifics regarding your feedback question and why you always have to read the fine print!

[labs118]

Not showing a negative under this ID so if you had one hope it was removed
ebay CS has not only Utah but Texas & Ohio reps as well

So the Time Zone to call  to TRY for a US rep ranges . 
I have had great results with both Texas & Utah in the past
Thankfully I haven't had to call for awhile  so I have never had the chance to deal with the new at home CS reps from Ohio .