Global Shipping Program - Excluded Countries

[tvr-inc]

I have started using Global Shipping for a couple of months now. Have to say I have received alot of international sales. So far no problems. When I set up my exclusion list. I excluded all of Africa except South Africa and the Russian Federation. These are areas I have read about issues with. What has been others experience. Are there countries you exclude because of problems. Or do you ship everywhere Global Shipping goes.

[nuclearomen]

Mexico

[gwzcomps]

IMO if you are going to exclude countries in GSP there is no point in doing it. All buyers domestic or international will find creative ways to cause problems. I would be more worried about GSP if anything. I opted out years ago because it wasn't worth the hassles of selling electronics through GSP. Most international buyers are smart enough to find a shipping forwarding company if they want the item bad enough.

[ittybitnot]

Or do you ship everywhere Global Shipping goes.

The Global Shipping program will provide some seller protections.  Mainly it is only for "Items not Received"  or "Damaged in Shipping" claims.  The downside is that even after all these years the eBay or PayPal system does not recognize what is a GSP sale and what is not once a claim is filed for "damaged in shipping".  It is a pain to try to explain to a customer service rep that this is a GSP sale while you money is tied up due to the claim. 

The worst part of this program is that if a buyer in another country purchased the item through the GSP, the seller is still responsible for SNAD (not as described claims).  The seller, who likely cannot provide a pre-paid return shipping label from "somehereistan"  is required to front the money to the buyer.  For example, you sell a pair of shoes...buyer claims "not as described" or "doesn't match the description" EVEN IF IT IS A LIE.  the seller is thrown between the proverbial 'rock and hard place'.  It is often less of a monetary burden to simply refund the buyer and let them keep the item for free as opposed to sending good (MORE)  money after bad for a return.  


It did not take the unsavory 'buyers' very long to catch on to the program.   The GSP program advertised...just ship it to Erlanger and your worries (and responsibilities) are over.  That is no longer the case.  If your 19th century teacup does not match the buyer's sofa and they claim "not blue enough" it is all over but the crying for the eBay seller.