Getting tired of buyer requests being opened

[sakic92710]

So tired of the impatient US buyers opening requests because the mail is slow!  They can't figure it out what is going on themselves?!  The border is slower & so is the USPS process.  I'm supposed to hold their hands & explain it with every transaction?  2 more months before Managed Payments kicks in & I'm moving on.   🙂   Stay safe everyone.

[computeraidllc]

I am sick of it as well. Everyone of them now counts on your service metrics which is getting high. eBay needs to suspend this practice until COVID-19 mess is over with. The mail is slow now because postal workers are getting sick and no one to replace them.

[mypostingid15]

 I'm supposed to hold their hands & explain it with every transaction?

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No need to hold hands because of social distancing,  but you sure can explain it with every transaction via email.

Buyers still need their items as soon as possible, so letting them know of delays prior to purchase may help.

[sin-n-dex]

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@sakic92710 wrote:

So tired of the impatient US buyers opening requests because the mail is slow!  They can't figure it out what is going on themselves?!  The border is slower & so is the USPS process.  I'm supposed to hold their hands & explain it with every transaction?  2 more months before Managed Payments kicks in & I'm moving on.   🙂   Stay safe everyone.

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I've been sending messages after each payment to let people who when I'm shipping, that I'm in Canada and will ship via USPS by using a cross border courier. There's a sentence or two about mail processing being slow (namely by my reshipper, they are always a couple of days behind now), and FedEx is slow getting my box of shipments to the reshipper.

If you just send out a courtesy message after you sell something, that might reduce the number of cases being opened. Your buyers are likely opening cases because there's no tracking from Canada on small items (and they can't see where their item is). You may want to look into Chit Chats Express for cheaper USA shipping with tracking. CCE has offices in a dozen or so cities across Canada, and you can mail your box of packages to them for processing (I use FedEx ground, I'm 150 miles from the sorting centre).

C.

[sin-n-dex]

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@computeraidllc wrote:
I am sick of it as well. Everyone of them now counts on your service metrics which is getting high. eBay needs to suspend this practice until COVID-19 mess is over with. The mail is slow now because postal workers are getting sick and no one to replace them.

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It's not just the getting sick part... they are not fully staffed and the mail volume is akin to Christmas time. My courier Chit Chats Express has sent out bulletins to let their customers know they are working overtime to try and move packages but they're not allowed to have everyone working at the same time. People even work to move mail on the days CCE is closed. One of the postmasters in my partner's home town also told me that at Canada Post they have reduced staff because of social distancing.

I saw a stack if incoming parcels once while mailing out a letter and it was definitely similar to Christmas and stressful to those working at the post office.

C.

[pooh333piglet]

Well honestly yes you are supposed to hold their hand. Its not the 1st item. Nor the last here

[vrie39]

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@mypostingid15 wrote:

 I'm supposed to hold their hands & explain it with every transaction?

--------------------------------------------------------------------------------

No need to hold hands because of social distancing,  but you sure can explain it with every transaction via email.

Buyers still need their items as soon as possible, so letting them know of delays prior to purchase may help.

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Correct.

Learning the power of copy and paste saves the day.

[sin-n-dex]

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@vrie39 wrote:

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@mypostingid15 wrote:

 I'm supposed to hold their hands & explain it with every transaction?

--------------------------------------------------------------------------------

No need to hold hands because of social distancing,  but you sure can explain it with every transaction via email.

Buyers still need their items as soon as possible, so letting them know of delays prior to purchase may help.

---

Correct.

Learning the power of copy and paste saves the day.

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I have desktop stickies with my regular notes to buyers pasted in.

C.

[mam98031]

It is part of the job as a seller.  If you buyer needs some information or some help from you, you should comply if you can.  Yes I too have seen a big uptick in buyers looking for their packages.  And yes we are in the middle of a pandemic and nothing much is working the way we are use to.  

It is frustrating for all of us to be sure.  But we must help where we can.  If your buyer is looking for their package, then you should be putting a trace on the package and do whatever you can to help them.  Again, just part of our job.

[luckythewinner]

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@computeraidllc wrote:
I am sick of it as well. Everyone of them now counts on your service metrics which is getting high. eBay needs to suspend this practice until COVID-19 mess is over with. 

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If this is happening with such frequency that it is a nuisance your service metrics are affected, the obvious solution would be to temporarily increase your handling time. 

[byrd69er]

Gee...seems my last experiance with an impatient buyer was in Canada.

Hmmmm.....I guess it's not just US buyers....is it?

[movieman630]

Just another side effect of a spoiled society in which instant gratification is considered a human right.

[sakic92710]

If items are shipped without tracking, how can you put a trace on them???  I'm not paying for tracking for a $5 t-shirt.  Minimum tracking costs to the US starts at about $16-17.  Take care.

[upgradedendmills]

Not just in a pandemic, but anytime that the price of an item doesn't support good customer service, don't list it.

[mam98031]

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@sakic92710 wrote:

If items are shipped without tracking, how can you put a trace on them???  I'm not paying for tracking for a $5 t-shirt.  Minimum tracking costs to the US starts at about $16-17.  Take care.

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I don't believe I ever said that you can track a package that has no tracking available.  Doesn't sound like anything I would ever say.

I sell $5 things all the time.  Everything I sell is shipped with tracking.  Whether I offer Free Shipping or I have stated shipping.  Nothing I sell ships without tracking.  That is how I have always ran my business since online tracking started.  Take care.