Getting tired of buyer requests being opened

[sakic92710]

So tired of the impatient US buyers opening requests because the mail is slow!  They can't figure it out what is going on themselves?!  The border is slower & so is the USPS process.  I'm supposed to hold their hands & explain it with every transaction?  2 more months before Managed Payments kicks in & I'm moving on.   🙂   Stay safe everyone.

[fashunu4eeuh]

“..I'm supposed to hold their hands & explain it with every transaction? ..”

Yes. 

[computeraidllc]

Before this COVID-19 issue I would get maybe 1 or 2 shipment not received. Now it is happening around several a month. I keep increasing handling time out from 1 day handling to 3 days and it still is happening. eBay needs to step up to the plate and fix service metrics so it doesn't count until COVID-19 is over. They have already done this with seller performance. They need to extend this to service metrics as long as the item ships on time.