eBay

getitright1234 · ‎08-27-2017

Free Returns: What is your Experience Thus Far? To be honest, this scares the **bleep** out of me. I've seen some sellers who have this plastered in their listing; I just can not understand why "this" is necessary.

Most buyers are aware, no one really bothers to substantiate their reason a return. Returns are already free, just pick a reason, (any buyer favorable reason), how about "this vest has no sleeves." I am just not ready to start "promoting free returns."

emerald40 · ‎08-27-2017

I do it because I had one person who deliberately damaged my item, so she could substantiate her SNAD.

I want my items back in one piece and this lets buyers know no need to lie or destroy them.

southern*sweet*tea · ‎08-27-2017

I've never had a return, so...

If you don't normally have returns, offering free returns is not going to open the floodgates. Now, I don't sell new stuff, trendy stuff, rentable stuff, clothes or electronics - if I did I would most likely feel very differently.

I've offered free returns for some time now. I stand behind what I sell and feel it gives confidence to the buyer.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

747cable · ‎08-27-2017

I agree. I have had free returns for a long time now, and have had 1 return. However, I rarely sell clothing. Best!

castlemagicmemories · ‎08-27-2017

@emerald40

Was this the expensive platinum ring that the buyer ran over with her car and returned, and now you have an expensive paperweight?

I seem to recall that...

emerald40 · ‎08-27-2017

@castlemagicmemories wrote:
@emerald40

Was this the expensive platinum ring that the buyer ran over with her car and returned, and now you have an expensive paperweight?

I seem to recall that...

Yes, it was.

Instead of holding my ground I should have realized how desperate she was to get her money back, so I should have just accepted it.

At least I could have eventually resold it.

One day I will melt it down, but right now it sits on my desk, reminding me, no matter how rediculous the return request, getting my item back in one piece is the ultimate goal.

calntom · ‎08-27-2017

I have had one free return this year out of over 300 transactions. My buyer bought the wrong product. I paid for the return and he purchased the correct product from me.

fashunu4eeuh · ‎08-27-2017

I have been offering free returns for a couple of years now and have had no returns since doing so. At least not yet. My initial reasoning was to avoid cases being opened. This let the buyers know they didnt have to do that in order to get satisfaction from me. (I am a small part-time seller, mainly selling clothing and collectibles plus a little of everything.)

994john · ‎08-27-2017

@emerald40 wrote:
I do it because I had one person who deliberately damaged my item, so she could substantiate her SNAD.

I want my items back in one piece and this lets buyers know no need to lie or destroy them.

It has always amazed me how some ebay sellers will modify the way they do business because of ONE bad experience.

emerald40 · ‎08-28-2017

@994john wrote:
@emerald40 wrote:
I do it because I had one person who deliberately damaged my item, so she could substantiate her SNAD.

I want my items back in one piece and this lets buyers know no need to lie or destroy them.
It has always amazed me how some ebay sellers will modify the way they do business because of ONE bad experience.

All it takes is one when the item in question was over $1,000.

994john · ‎08-28-2017

I thought it was a standing rule never to list anything you can't afford to lose?

ryanrobyn · ‎08-28-2017

It just takes a few scam buyers for items with expensive shipping to cause a seller to loose lts of money. Sure a buyer can be honest and say it doesn't fit but that means you already lost all the original postage you paid yourself. I use NO free postage.