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First time late shipping - what to expect?

Posting from mobile phone, please forgive any spelling errors. Long story short, a medical emergency necessitated my transporting a family member 2.5 hours away to a hospital and an overnight stay for a testing procedure has now evolved into a two-day stay.

 

For the first time ever, I will be mailing a package a day late. I've contacted the buyer and informed them of the situation and apologized for the inconvenience. Will I be placed on the "bad-boy" list and my other items reduced in visibility? What else can I expect?

I'm ̶p̶r̶e̶t̶t̶y̶ ̶s̶u̶r̶e̶ certain the lunatics have taken over the asylum.
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First time late shipping - what to expect?

How many packages?  Generally only your late shipping rate is effected unless you have a high amount (I think about 5%).  You other option is to expedite the servcie to make up for the lost time.

 

I would not worry about as it sounds like you normally ship very quickly.  You can also satify the buyer before they leave feedback by sending them a messagae through the eBay message system and let them know you are refunding the shipping portion because of the delay in shipping.  That should show them you care and want them happy.

 

Good Luck Selling!

 

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First time late shipping - what to expect?

If you printed the label within your handling time, then you won't take a hit on your TRS "Tracking Uploaded and Validated" metric. If you uploaded tracking after your handling time, you will take a ding. 95% min over 3months to maintain TRS.

By not uploading tracking and getting an acceptance scan withing your handling time you lost automatic protection against a "Late Shipment" ding, but if it gets delivered by the estimated delivery date, or the buyer says on time if asked you are ok. 97% over 12months to remain TRS (or 3month lookback if >400 transactions in 3months)

You will be fine.
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