Every buyer that opens a NAD return will be blocked. Just do it

[epartshighway]

I had this policy about 5 years ago when this joke of a company rolled out the defect scheme (much like the incredibly abusive and borderline criminal return policy they have in place now).  Every buyer who opens a NAD complain without contacting us first will be blocked, period. No exceptions.  I did this for about 6 months to a year back then and will have to resume this policy now that ebay is allowing buyers to fraudulently open returns and burn sellers up with retaliatory feedback.  It is what it is.

[18704d]

"Every buyer who opens a NAD complain without contacting us first will be blocked, period. No exceptions. "

---------

Sounds like locking the barn door after all the horses have escaped.

I'm not sure how this would help you.

Depending on how you treat them, before or after the sale..

They may not wish to return anyway to your listings.

There are many valid reasons for a buyer to file a NAD.

I don't believe they all are incredibly abusive and borderline criminal.

jmtcw,

Lynn

[luckythewinner]

---

@epartshighway wrote:

Every buyer who opens a NAD complain without contacting us first will be blocked, period. No exceptions. 

---

So you will block buyers who file a NAD even if you are at fault?

[18704d]

Seller feedback received plus opening post...

makes it appear so?

?

Lynn

[yeoldecoinco]

26 negatives out of 745 feedbacks?

You are doing or selling something wrong...

96.4% feedback and shown as Top rated Seller with Highest Buyer ratings??

[ten_o_nine]

But still a problem because we don't know beforehand who's a scammer, and most criminals/scammers don't return to the crime scene.

[moms**art**window**]

I bet it's mostly the apple 2nd HP returns that have the problems,You have a tough business,i used to fix laptops,apples are the easiest to goof up on when repairing(Proprietary),many do it your selfers out there and i bet they want you to put it on for them from afar,been out of doing it for a while,apple parts no doubt with do it yourselfers.

[epartshighway]

40 percent of my returns are bogus.  I did a one month lookback.  Forty percent, you heard it right.  The others are damaged in transit, or a shipping mistake (I am human).  

And as far as me doing something wrong?  Nah.  There are PLENTY of people out there that WILL burn you up on feedback without ever contacting you first.  And there are PLENTY of people out there that will burn you up on feedback if you don't cave to their outrageous remorse return demands.  I get it all the time as I am in a high return category.  The biggest problem is that people DO NOT READ LISTINGS.  And as a seller, I cannot perform telepathy pre purchase.  But apparently the degenerate low lives that run this company think that us sellers can perform this type of telepathy.  And yes I do block buyers who have valid NAD (which are the minority).  I reach out to them after the sale and include a slip encouraging them to contact us if there is any issue.  They IGNORE the slip and the message.  And to answer the other presumptuous question about the barn door, I did this back then and it did not affect my sales.  I'm going to do what I have to do to protect myself from these crooks.  Ebay certainly will not, they love the dishonest abusive buyers.  They encourage the behavior.  Unreal

[epartshighway]

Yes.  They are contacted TWICE after the sale to follow up.   If you ignore my customer service and then open a case, I will block you and I will not lose any sleep over it

[castlemagicmemories]

With all due respect, I highly doubt any buyer who has to file a SNAD dispute is going to buy from that seller again.

[epartshighway]

Not according to my records.  Almost every buyer that I assist with an issue and make right quickly cones back to my store.  Customers are far more likely to return to you when they have a legitimate issue and you go above and beyond to help them.  This is covered in alnost every business class in colleges all over the country.  Also I have plenty of buyers wbo contact me trying to buy after being blocked, asking me to remove it . And I never do

[pburn]

---

@18704d wrote:

Seller feedback received plus opening post...

makes it appear so?

?

Lynn

---

Three questions for you:

1. How many feedback revisions can a seller be granted in a year?
2. What's eBay's current policy on sellers posting "false positive" feedback comments?
3. Are restocking fees allowed?

Just want to make sure I have my facts straight.

[coolections]

The odds of someone wanting to purchase again after receiving a snad are slim.

[castlemagicmemories]

---

@epartshighway wrote:

Not according to my records.  Almost every buyer that I assist with an issue and make right quickly cones back to my store.  Customers are far more likely to return to you when they have a legitimate issue and you go above and beyond to help them.  This is covered in alnost every business class in colleges all over the country.  Also I have plenty of buyers wbo contact me trying to buy after being blocked, asking me to remove it . And I never do

---

How strange.  

[gracieallen01]

Personally, I say, 'Go for it'!  Whether it is a purposeful scam or carelessness or ignorance, let the buyer 'pester' someone else.

ebay isn't going to change it's way of coddling buyers - it is only going to get worse.  If a seller is doing a good job of describing, pricing, assisting the customer as much as the customer allows, and is in a high return/scam/learning curve/knowledge needed catagory, it is one of the few ways of protecting themselves.

The customer is always right - at least according to those who are not involved in the situation, or are not 'paying for it'.