eBay

johndejesus · ‎02-27-2021

Hello,

I have been an eBay member since 1999. Please read this gets good.

I recently purchased power versions of gillette proglides and was shipped nonpower versions.

After dealing with threats of internet crimes from the trusted eBay seller, I was allowed to return the items. Once the items were returned the trusted eBay seller said I was only due 1/2 return because the product was opened. I explained that I was forced to open because the seller claimed that gillette changed packaging and what I have was in fact power versions. Very long story short, I got my refund the trusted eBay seller is a scammer and it still scamming.

I decide to sell some broken iphone 7's for cash. All or sold as "for parts not working". All go well, actually selling instantly. One of my sales, the buyer sends me a partial return request. Requesting a 65.00 return from a 80.00 sale to have the phone repaired. I instantly respond reminding them the phone was sold for parts or not working but if they want to return, then send the item back and as per ebay policy, I have no choice but to issue a refund.

I hear nothing back. No response to 3 messages. Last night 78.00 was deducted from my bank account and today I received a empty envelope. I contacted support who said they would escalate the case that it was something they could not handle. Kicker here? The account that made this return was created 4 months ago. Why was the refund given before I had the opportunity to inspect my item upon return?

INSIDE JOB IMO.

iart · ‎02-27-2021

No need for conspiracy theories.

We've never gotten an empty-box return. But most others seem to advise filing a police report and, if shipped USPS, to file a report with the post office. Then use these filings to help prove your case.

We haven't had to try this but when trying to get ebay to reverse a situation like this you have to prove that the buyer violated their policy. A "he said/she said" argument won't work. When in doubt they side with the buyer.

ittybitnot · ‎02-27-2021

Why was the refund given before I had the opportunity to inspect my item upon return?

Basically, if you do not qualify for the "withhold up to 50% for a faulty return" program, it really doesn't matter to ebay what you got back. You have to refund anyway be it your product or an empty box. I suppose its eBay's way of saving you some time.?

Did the buyer use the return label you sent for the return? If not was the "return address" that of the buyer?

@johndejesus

johndejesus · ‎02-27-2021

I have the envelope i have not opened it. The buyer requested a partial return for me to pay for the repair for the item. Red flag because it was sold as for parts or not working. I immediately contacted eBay. I was told by a rep that I would be able to receive the item, inspect it and then issue a return. ergo, conspiracy theory.

johndejesus · ‎02-27-2021

I was told by an ebay rep that I would be allowed to inspect the item then issue a return.

johndejesus · ‎02-27-2021

Thank you for contacting eBay Customer Service about the Apple iPhone 7 (324461129355) you sold to leleon-52. I understand that you received an empty package from the buyer. I can certainly help you since this is my area of expertise.

Good news, we've granted your appeal. You will receive a full refund in your PayPal account within 24-48 hours. You'll also receive a follow up email about our decision, along with the case details for reference. Rest assured that this case will have no negative effect on your Seller Performance.

Note that if you feel a buyer is taking advantage of your return policy, you can report them anonymously to us. Our Buyer Risk Management Team will review the buyer’s account for any history or pattern of buyer abuse. We can't disclose any actions taken on another member's account, but I assure you that we will investigate and respond appropriately.

In the future, we suggest for you to offer Free Returns as your return policy. This helps drive more sales for you from buyers who love to shop from sellers who pay for return shipping. This also gives you protection from buyers who file false return claims.

It’s great that we have resolved your eBay concern for today. Thank you for choosing eBay as your online shopping partner since May 14, 1999. Have a great day.