Ebay suspended my messaging for 7-days for sending a model number. Refuses to remove, help, etc.

[ducksandmore]

So i've had my share of ebay horror storries, including them deleting my account 5 times in one month because of suspected fraud, causing me to lose thousands in products they let people keep. But this tops the stupidity cake, and I tried to sort it out but I have now hit the bottom of no resolve.

A customer had messaged me asking me for the frquencies a radio I am selling operates on.

The message I responded contained "650.100-680.000" more digits than a phone number and in no way could really be interpreted with personal information. Upon sending I was met with an error, my accounts messaging had been suspended for 7-days for sending a message with personal information. 

No warnings, no anything, just automatic suspension. I have called over 10 times, attempted the ebay twitter, all with the same result. We can't see the message you sent and the system is automated and that I will just have to deal with my suspension. Luckily I took a screenshot when it happened as I was baffled and not sure I was reading it correctly, too bad they don't care nor have a way to receive emails nor a channel to check the message that triggered the system in the first place. 

Ive lost over $2k in the last day in sales ive been unable to answer, I have customers who have requested returns over simple questions that have been unanswered, and I cant even reply to messages in the returns. 

[rainbowcolorz]

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@nhfd4976 wrote:

How did you get suspended with sales today and all of August?????????????.  Plus you should worry about your negative feedback and your 97.8 rating.

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@nhfd4976,  did you even read what the buyers said when they negged him and the follow-ups by the OP?   I would buy from the OP in a heart beat.  Not his problem that some didn't read the listing correctly or ordered something that was not what they needed (or whatever else they said).  

That aside -- I probably shouldn't be but I am shocked at this suspension eBay gave to the OP.   I message my sellers and buyers often and have become extremely friendly with many of them.   We have messaged about health issues, items they are looking for, gifts we send one another .... I would be horrified if eBay EVER suspended my messaging ESPECIALLY while I had listings up and prospective buyers/bidders who may want to ask a question.  I do hope trinton can resolve this for the OP.  

[ducksandmore]

This issue has now been resolved. 

An amazing person reached out on another form of social media I had complained on and got the block removed, to whom i'm extremely thankful.

I'm not thankful though that I had to waste so much time to get this resolved. 

I guess this is just another ebay lesson for the books, consider everything you type becuase as a seller on ebay you are guilty until proven innocent.

[pikabo-icu]

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@bubbleman2010 wrote:

If you can't send messages for 7 days what day did it start?

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Not me Bubbleman, the OP.. 

He's suspended from sending any buyers a message thru the eBay system.. 

[pikabo-icu]

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@ducksandmore wrote:

This issue has now been resolved. 

An amazing person reached out on another form of social media I had complained on and got the block removed, to whom i'm extremely thankful.

I'm not thankful though that I had to waste so much time to get this resolved. 

I guess this is just another ebay lesson for the books, consider everything you type becuase as a seller on ebay you are guilty until proven innocent.

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Thanks for the update!

DARN gald to read that!!!  

[siayan]

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@ducksandmore wrote:

So i've had my share of ebay horror storries, including them deleting my account 5 times in one month because of suspected fraud, causing me to lose thousands in products they let people keep. But this tops the stupidity cake, and I tried to sort it out but I have now hit the bottom of no resolve.

A customer had messaged me asking me for the frquencies a radio I am selling operates on.

The message I responded contained "650.100-680.000" more digits than a phone number and in no way could really be interpreted with personal information. Upon sending I was met with an error, my accounts messaging had been suspended for 7-days for sending a message with personal information. 

No warnings, no anything, just automatic suspension. I have called over 10 times, attempted the ebay twitter, all with the same result. We can't see the message you sent and the system is automated and that I will just have to deal with my suspension. Luckily I took a screenshot when it happened as I was baffled and not sure I was reading it correctly, too bad they don't care nor have a way to receive emails nor a channel to check the message that triggered the system in the first place. 

Ive lost over $2k in the last day in sales ive been unable to answer, I have customers who have requested returns over simple questions that have been unanswered, and I cant even reply to messages in the returns. 

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Glad this was worked out. It does seem like a dumb think that would be an easy fix but I think this is a problem with the overseas CS. Someone from the Philipinnes hasn't the foggiest idea what those numbers mean. With the short sentence it could be or is money to them. They probably looked at that and figured you were talking in secret code. 

[lookng2015]

It's more likely a bot setting.

It's unconscionable that a bot can just shut down a seller's messaging ability for 7 days with zero warning.

[d-k_treasures]

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@pikabo-icu wrote:

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@ducksandmore wrote:

This issue has now been resolved. 

An amazing person reached out on another form of social media I had complained on and got the block removed, to whom i'm extremely thankful.

I'm not thankful though that I had to waste so much time to get this resolved. 

I guess this is just another ebay lesson for the books, consider everything you type becuase as a seller on ebay you are guilty until proven innocent.

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Thanks for the update!

DARN gald to read that!!!  

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Yep - nice to read it, but it's sad it can't be worked out on the site itself - it has to go to social media before something can be done?

If I ever would have an intelligence lapse and decide to sign up for any social media, why then would I sell here? Why wouldn't I just sell there?

[a_c_green]

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@ducksandmore wrote:

This issue has now been resolved. 

An amazing person reached out on another form of social media I had complained on and got the block removed, to whom i'm extremely thankful.

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Good to hear, although I thought this was the area where an eBay rep said that any suspected violation would be reviewed by a human before action would be taken. Is that not correct?

[papermoneyforme]

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@pikabo-icu wrote:

I gotta say; This is pretty bad...

I get the contact info thing- but seriously??

Those bots need to be a LOT more intelligent or intuitive whateva!

eBay wants,,, no, is demanding, we add UPC's, model numbers and every other number that can possibly be included and the OP gets slapped for this? 

Frequencies are extremely important for various items.. Having purchased an expensive cell phone booster, the frequency was essential. 

If the bots suspend for THIS, a mistake, a simple call to a supervising CS should fix it- immediately..

Jumping thru a bunch of hoops for an eBay bot SNAFU is not productive for sellers or eBay. 

JMHO as usual.. 

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It is the AI that the senior execs were talking about at Ebay 2017.

The AI has as much brains and business sense as the real bodies that coded it for Ebay!

[d-k_treasures]

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@papermoneyforme wrote:

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@pikabo-icu wrote:

I gotta say; This is pretty bad...

I get the contact info thing- but seriously??

Those bots need to be a LOT more intelligent or intuitive whateva!

eBay wants,,, no, is demanding, we add UPC's, model numbers and every other number that can possibly be included and the OP gets slapped for this? 

Frequencies are extremely important for various items.. Having purchased an expensive cell phone booster, the frequency was essential. 

If the bots suspend for THIS, a mistake, a simple call to a supervising CS should fix it- immediately..

Jumping thru a bunch of hoops for an eBay bot SNAFU is not productive for sellers or eBay. 

JMHO as usual.. 

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It is the AI that the senior execs were talking about at Ebay 2017.

The AI has as much brains and business sense as the real bodies that coded it for Ebay!

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And that's saying something nothing ....

[ducksandmore]

After reading some messages others sent me on other platforms, it seems this problem got ramped up this week. One person got suspended for sending a book ISBN or similiar and another who sent a pokemon card download or confirmation code.  

Fun times ahead everyone. 

[ted_200]

This whole topic just makes my head want to explode.

 ...an eBay rep said that any suspected violation would be reviewed by a human before action would be taken. Is that not correct?

Of course it is not correct.  It rarely is.

Since OP's messaging was insta-blocked with the attempted reply, this was obviously programmed to behave that way. 

[castlemagicmemories]

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@a_c_green wrote:

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@ducksandmore wrote:

This issue has now been resolved. 

An amazing person reached out on another form of social media I had complained on and got the block removed, to whom i'm extremely thankful.

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Good to hear, although I thought this was the area where an eBay rep said that any suspected violation would be reviewed by a human before action would be taken. Is that not correct?

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a_cgreen

I seem to recall that.  I believe it was recently and I think Trinton said that.

[bubbleman2010]

Where would a person locate ebays social channels?

[castlemagicmemories]

Years ago, I had my messages as a buyer limited for some reason.  I can send a lot of messages, due to lack of info in listings, needing measurements, or clarifying pictures, condition, or other info.  

Suddenly I would send a few messages and would get an error message stating I had used my messages for the day or something.  Now I had not had any issues messaging until all of a sudden this happened.  

I told Ebay CS about the issue and said if I can't send messages, then I can't buy as much because I can't get the info I need to decide to buy.

No problems thereafter.