Ebay seems to always side with the buyer. Buyer didn't like the color fabric he bought, then accused me of shipping the wrong color. Expected me to pay to have the fabric returned, and get a full refund. Ebay steps in and gives buyer a full refund, and they get to keep the fabric. Out right teft in my opinion facilitated by my business partner EBAY!!
eBay item number:
290729061841
return/refund Order number: 23-04891-25283
#1 Listing clearly states "Photo is approximate color, every monitor is slightly different." I submitted photo of the actual fabric next to my monitor display showing the color matching the listing.
#2 Listing also states "14 day returns. Buyer pays for return shipping". What is the point of including my conditions if EBAY is just going to ignore them???
#3 Twice the offer was made to customer that they could return the fabric but they had to pay for the return shipping. They chose to escalate the transaction with EBAY.
#4 How does EBAY decide to give my money back to buyer, and goods have not been returned? Ebay has essentially facilitated a theft from my business. The buyer now gets to keep my goods, and get a full refund!!
#5 Ebay took the easy way out and simply refund the money without investigating who should be responsible. Perhaps my business partner, EBAY should absorb this refund!!
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