Ebay "glitch" unable to revise or list items

[midwest_press_and_automation_llp]

I've been unable to list or revise or list anything on Ebay since 8/29/21. Every time I attempt to list anything I get this error message "It looks like there's a problem with this listing. 

Alert To ensure success for our sellers and create a safe marketplace, eBay places various limits on accounts based on the average volume – either items or dollar amount - they sell. You’ve reached your limit. If you’d like to sell more call us to discuss the possibility of increasing your limit. Learn more about limits on eBay sellers."

I am nowhere near my selling limits and Ebay customer service has been absolutely no help at all. I have over 500 listings and have never encountered this problem before. Ebay raised my limits twice ( even though that isn't the issue) and then told me it was a glitch on the site and they're working on it. I call customer service almost every day, It's been over 3 weeks and I've gotten no response from them besides to wait longer. I haven't seen or heard anyone mentioning this supposed glitch. Has anyone else experienced this? 

[pentagonsafetyequipment]

We have the exact same issue and eBay gave us the exact same answers - there is some glitch on the website and they raised our limits even though that wasn't the issue in the first place. Makes me wonder if they have blacklisted us or something?

[midwest_press_and_automation_llp]

Thank you for responding! It's a little comforting to know we aren't the only ones dealing with this issue.

I was wondering about being blacklisted as well but we have a good record with Ebay and haven't received any negative feedback so far. It just seems odd that if it's such a large "glitch" why I haven't seen anyone else mentioning it on their message boards. Last I spoke with customer service they estimated it will be fixed by 9/31. That's an entire month after we initially encountered the "glitch". If I get any answers from them before then I will update this post. 

[tratessurplus]

I'm having the same issue.  Very frustrating.

[midwest_press_and_automation_llp · Accepted solution]

UPDATE!!!!

Ok, I just got off the phone with customer service and I am able to list again! This wasn't a glitch in the system like we were told, it was in fact a selling limits issue. I told customer service that ever since they labeled my problem as a glitch I have received no help whatsoever and was continuously told to wait without being offered solutions. This time I was transferred to the selling limits dept and after about an hour of back and forth they discovered that even though I was nowhere near my selling limits, there was a cap on the business and industrial category on my account (we almost exclusively sell items in this category) after they changed my limits in that category I am able to list again. I hope this helps others facing the same issue!  Seems insane it took over 20 calls to customer service and an entire month to discover this but at least it seems to be working now. 

[klingklangink]

I am unable to revise my listings on my MAC. If I slide over to my PC everything is OK and can edit as usual.  ?????

[kh-gary]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

For general selling-related issues, please start a new thread HERE.

For eBay technical issues, please start a new thread HERE.

Thank you for understanding.