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Ebay is cracking down - but IT needs to improve

https://www.philly.com/business/ebay-gift-card-fraud-ecommerce-20190211.html

 

Buyer got caught defrauding Ebay through a glitch he discovered. Now while I'm happy this guy was arrested - IT should have caught this. I think they roll out these changes too soon without testing enough.

 

That being said the following paragraph demonstrates why seller protection is needed now more than ever - so here's hoping Ebay concurs with the Spring Update roll out.

 

"E-commerce fraud jumped 35 percent in 2018 among online retailers that made $10 million or more in sales, according to a survey of 200 companies by LexisNexis Risk Solutions. From mid-2016 to mid-2017, 5,000 companies across eight industries lost $57.8 billion because of e-commerce fraud, according to a report by PYMNTS, which covers payments and commerce news, and Signifyd, a fraud protection firm."

Message 1 of 22
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Ebay is cracking down - but IT needs to improve

There are certainly some preventative measures that could be taken to help with this growing problem.  There have been predictions about how big this internet  fraud stuff is going to be as more and more people shop online.

Message 2 of 22
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Ebay is cracking down - but IT needs to improve

All of ecommerce needs to focus on these preventive measures so that all will be on a level playing field in terms of their policies and proceedures. This would prevent the competition from offering more riskier transactions in the future. Everybody need to GET IT TOGETHER.

Message 3 of 22
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Ebay is cracking down - but IT needs to improve

Some personal takeaways from the article:

 

Broudy bought Macs, iPhones, speakers, small gold bars, and even cash ($100 bills), court records show. He obtained a cotton candy maker, a cordless vacuum cleaner, a brass eagle statue, and a Star Trek sushi set

A Star Trek Sushi Set? I didn't know this existed, but I definitely need one in my life. 

 

“He had no idea he was being investigated or watched, and stopped what he was doing on his own because he realized he was hurting others and found a better place in life to be a part of,” Loretta Broudy, Chad’s mother, wrote in a letter.

Oh give me a break. Still, I would expect nothing less from the Mom who raised this criminal.

 

“We have zero tolerance for criminal activity on our marketplace, and we’re pleased that this individual has been brought to justice," eBay spokesperson Ryan Moore said in a statement.

Hahahahaha  I thought it was just "the cost of doing business"?

 

"Broudy used four different eBay accounts and 113 gift cards to make 1,100 transactions exploiting the software glitch, according to court records."

Wow. 

Message 4 of 22
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Ebay is cracking down - but IT needs to improve


@tunicaslot wrote:

https://www.philly.com/business/ebay-gift-card-fraud-ecommerce-20190211.html

 

 

"E-commerce fraud jumped 35 percent in 2018 among online retailers that made $10 million or more in sales, according to a survey of 200 companies by LexisNexis Risk Solutions. From mid-2016 to mid-2017, 5,000 companies across eight industries lost $57.8 billion because of e-commerce fraud, according to a report by PYMNTS, which covers payments and commerce news, and Signifyd, a fraud protection firm."


But see...here's the thing - Ebay doesn't sell anything. Ebay isn't the one suffering the majority loss, the seller is. Sure, Ebay may lose a few fees,  but it's the seller that loses the merchandise and pays return shipping.  Ebay has little to lose. I mean, Ebay's rep has been in the toilet for years, so obviously that part doesn't matter. They have no real reason to make fraud prevention a priority.  After all, it takes money to make money, right?

 

^^Please read the above in the sarcastic tone that is intended^^

 

Ebay is like the arbitrage dropshipper - no skin in the game, no concern over reputation, just make as much money they can as easily as possible with no concern as to the end result.

The easier you are to offend the easier you are to control.


We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell
Message 5 of 22
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Ebay is cracking down - but IT needs to improve

So the young guys fraud against the site wasn't simply accepted as a "cost of doing business" and covered using cookie jar insurance? 

Message 6 of 22
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Ebay is cracking down - but IT needs to improve


@southern*sweet*tea wrote:

@tunicaslot wrote:

https://www.philly.com/business/ebay-gift-card-fraud-ecommerce-20190211.html

 

 

"E-commerce fraud jumped 35 percent in 2018 among online retailers that made $10 million or more in sales, according to a survey of 200 companies by LexisNexis Risk Solutions. From mid-2016 to mid-2017, 5,000 companies across eight industries lost $57.8 billion because of e-commerce fraud, according to a report by PYMNTS, which covers payments and commerce news, and Signifyd, a fraud protection firm."


But see...here's the thing - Ebay doesn't sell anything. Ebay isn't the one suffering the majority loss, the seller is. Sure, Ebay may lose a few fees,  but it's the seller that loses the merchandise and pays return shipping.  Ebay has little to lose. I mean, Ebay's rep has been in the toilet for years, so obviously that part doesn't matter. They have no real reason to make fraud prevention a priority.  After all, it takes money to make money, right?

 

^^Please read the above in the sarcastic tone that is intended^^

 

Ebay is like the arbitrage dropshipper - no skin in the game, no concern over reputation, just make as much money they can as easily as possible with no concern as to the end result.


I would give you a thousand helpfuls for that comment in red if I could give helpfuls !!!!!

Message 7 of 22
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Ebay is cracking down - but IT needs to improve

More proof ebay is only helpful or after the scammer when its burning their own pockets.
Message 8 of 22
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Ebay is cracking down - but IT needs to improve

Totally agree with all these comments and that's why tho I hope we'll see a change - I don't anticipate any changes in the future that give sellers more protection. I sell here knowing the risks - but when they are no longer acceptable - than I'll close up shop.

 

I try to stay neutral and see both sides but the false SNADs I've received lately especially when I have Free Returns on most items has soured me to the whole Ebay experience. 

Message 9 of 22
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Ebay is cracking down - but IT needs to improve


@blueeggsandspam wrote:

Some personal takeaways from the article:

 

Broudy bought Macs, iPhones, speakers, small gold bars, and even cash ($100 bills), court records show. He obtained a cotton candy maker, a cordless vacuum cleaner, a brass eagle statue, and a Star Trek sushi set

A Star Trek Sushi Set? I didn't know this existed, but I definitely need one in my life. 

. 


LOL, https://www.ebay.com/p/Star-Trek-U-s-s-Enterprise-Ship-TOS-Sushi-Set-Wood-Base-Chopsticks-Stainless/...

 

Member of the Grumpy Old Man crew
Message 10 of 22
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Ebay is cracking down - but IT needs to improve

There are websites that tell how to defraud eBay, Amazon etc.... with step by step instructions. You can even hire a scammer for a percentage of the refund. Say you get $300 back, you pay the hired scammer $30-50. Pretty sad!
Patricia
eBay member for 25 years
Message 11 of 22
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Ebay is cracking down - but IT needs to improve


@dtexley3 wrote:

@blueeggsandspam wrote:

Some personal takeaways from the article:

 

Broudy bought Macs, iPhones, speakers, small gold bars, and even cash ($100 bills), court records show. He obtained a cotton candy maker, a cordless vacuum cleaner, a brass eagle statue, and a Star Trek sushi set

A Star Trek Sushi Set? I didn't know this existed, but I definitely need one in my life. 

. 


LOL, https://www.ebay.com/p/Star-Trek-U-s-s-Enterprise-Ship-TOS-Sushi-Set-Wood-Base-Chopsticks-Stainless/...

 


LOL I bought one right after I made that post this morning! I don't even like sushi. Smiley LOL  But, my husband does. It will make a great anniversary gift.  Smiley Very Happy

Message 12 of 22
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Ebay is cracking down - but IT needs to improve

I am a little late to the party but, I so agree

Message 13 of 22
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Ebay is cracking down - but IT needs to improve

Yep, I was thinking the same 

Message 14 of 22
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Ebay is cracking down - but IT needs to improve

“We have zero tolerance for criminal activity on our marketplace, and we’re pleased that this individual has been brought to justice," eBay spokesperson Ryan Moore said in a statement.

 

 

Yeah, when it's ebay's money.

 

When its my money you don't give a flying fink.

Message 15 of 22
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