eBay

gtsglobalsales · ‎08-08-2020

So a buyer purchased something from me few days ago after i left for vacation.
. Since I was on vacation i was not able to ship it until i get back. I changed my delivery times to reflect that. After about three days a buyer opens up a case for not as described and attaches a picture saying i sent the wrong but similar item. since i was in vacation mode I didnt pay close attention and knowing ebay will side with buyer no matter what i offered the person a Partial refund and they coukd keep the item. I was thinking this was a purchase from weeks ago. I also asked for more pictures but no response to that and the offer yet.

when i got home since the person didn't respond i looked into it more. I realized that it was the item That sold while i was on vacation and is still pending shipment. So it was not shipped yet but they opened up a case for not as described and attached a pucture. Someone messed up on their scam.

I thought great this should be easy so I called ebay to have the case closed. Guess what. I get the standard condescending response Basically blaming me And they cant close the case. Whatt!!! The rep basically either has the comprehension of a gold fish Or ebay just committed fraud. These people are morons. How is this being questioned? Then item is still pending shipment but they are opening a case for not as described and attaching a picture of the item they received and ebay is blaming me. **bleep** ? And ebay basically tells me they cant do anything about closing the case. Where can i report this? . As this is just ridiculous Scam that ebay allowed and is complacent with. That is fraud!

coolections · ‎08-08-2020

Go take a better look. A buyer cannot open a snad if the item had not arrived. Your confused.

aldente28 · ‎08-08-2020

Are you 100% sure the INAD case is for the unshipped item?

I would be really surprised if this was possible, given the state of technology today. Many, many things shown to you, me, and everyone else on ebay are situation sensitive. Meaning, what options we see depend on the circumstances.

For example, buyers can't take certain actions until an item misses its arrival date. My first response is that maybe you are thinking the case is for the unshipped item when in fact it's for something that has been delivered to the buyer.

Is this possible?

Posting ID

gtsglobalsales · ‎08-08-2020

Yeah ok.
anyone with good advice on here. Thanks

aldente28 · ‎08-08-2020

@gtsglobalsales wrote:
Yeah ok.
anyone with good advice on here. Thanks

Well, if you can't be bothered to confirm to us that you are not mistaken about which item the case was opened on, I probably have to assume that my (our) initial impression that (a) you are mistaken about which item is connected to the INAD case is true, and (b) our assumption that INAD cases can't be initiated on unshipped items is not shown by your facts to be untrue.

This you-can't-open-INAD-claims-for-unshipped-items thing is a pretty high bar. I would think if you could, this would be a glitch. I am comfortable with my initial reply, if you can't confirm what I asked, but especially if you can't be bothered to confirm it. I even posed it in the form of a question...

Posting ID

pjcdn2005 · ‎08-09-2020

@coolections wrote:
Go take a better look. A buyer cannot open a snad if the item had not arrived. Your confused.

There have been multiple posts about return requests being opened before an item was delivered so I’m sure that it is possible.

aldente28 · ‎08-09-2020

@pjcdn2005 wrote:
There have been multiple posts about return requests being opened before an item was delivered so I’m sure that it is possible.

Return requests or INAD cases? Before an item was delivered or before it was shipped?

These seem to be significantly different things. If I wanted to return something that was shipped but hadn't arrived yet, this kind of makes sense. I changed my mind and initiated a return. That's not what happened here though, and before shipment seems vastly different than before arrival. There is nothing to return before shipment whereas there is something to return before arrival (but after shipment).

I searched for INR case filed before item was shipped and found nothing.

Posting ID

tev4all · ‎08-09-2020

@gtsglobalsales

I don't know if you would consider this good advice, but I'll try to give you the best I can. Here goes,

LOOK IN A MIRROR and you will see who the responsible party is, in regards to this supposedly fraud action. At best this is a case of negligence.

Negligence on your part for not ending your listings while on vacation.

YOU can just refund the buyer and not mail the item, afterall the buyer says it was delivered. (your seller metrics may suffer from this and you may lose some fvfs, but, you'll still have your item to relist.)

postingid7659 · ‎08-09-2020

FWIW, there is a vacation mode setting for eBay stores that you can turn on so that when these people look at your page it says right at the top "the seller is away until XX/XX date and there may be delays in processing your order".

I agree with the thought that eBay should not allow a a SNAD case when the item has not been shipped. But you do have a few people still who do not upload tracking and items that sell for local pickup only, so it may be possible to open one without it. I don't know, I'm not aware of it happening.

Assuming this did happen as you say, I would look at it this way, you still have your item, give the buyer his money back, block them and move on. You're out some time and some frustration but not much else.

inhawaii · ‎08-09-2020

aldente,

You are correct. A case can be made before the item is received but not before the item has shipped.

It happened to me once before. A buyer filed a not as described case before the item was received. Ebay closed he case in my favor. One of the rare circumstances where logic prevailed.

Highway Patrol - Junior Brown

gtsglobalsales · ‎08-09-2020

Hi. Thanks for the good Professional advice. Yeah I agree it didn't make any sense how they could open a case before I even shipped and they attached an picture. That is 100 percent proof they are scamming me. I did sell that item but sold the last one more than a month ago so there was no way i Would have mixed them up even if i did ship.

These people are professional scammers. Not sure the namE of the scam but one party buys an item , sometime later another person buys similar . They send each other pictures Than the original person opens up a case saying it was not as described. They almost got me since It didn't makE sense that they could open up a case before it was shipped. So knowing Ebay ways i just gave in and wanted to give them partial refund and let them keep the item that is before i really looked into it. They messed up in their scam by sending the case early. Just to be sure i also checked all my shipping receipts and paypal payments entires For the shipping info and nothing. Per order time stamp I was in my car Traveling when the order came in.

what really upset me is Ebay respone. The representative checked and confirmed there was no shipping. So I asked him to close the case and he basically told me he will not. Cant help you in their usual condescending manner. Really?
I have been scammed multiple times And Ebay always sided with the buyer but now I have 100 percent proof and they still try to make me as the. bad guy Really.
Since Ebay attitude towards the sellers is so poor and they Basically allows scammers I Am not really selling anything more than $100 And will soon get off this platform. Did anyone else have poor experience as a seller. ?

luckythewinner · ‎08-09-2020

@gtsglobalsales wrote:
These people are professional scammers. Not sure the namE of the scam but one party buys an item , sometime later another person buys similar . They send each other pictures Than the original person opens up a case saying it was not as described.

I disagree.

A professional scammer would not go to all the trouble of finding a partner to make a straw purchase, making that purchase, and then exchanging photos.

If this was a professional scammer, he would have simply bought the item, filed a SNAD, and returned an empty box.

gtsglobalsales · ‎08-09-2020

Hi. Thank you for the reply. Your comment is astonishing. Just an fyi Before i left i changed handling time to two weeks so customer would know when To expect Bit that it is not the piont.
You suggesting that I am negligent in any way for the buyer opening a false claim Is bizarre at least . Maybe you should reread the posts. I hope you misunderstood something in the original post. Again unbelievably bizarre if you think this is my fault. Thanks

gtsglobalsales · ‎08-09-2020

ok i guess but scam is a scam. If they are doing this to me i am sure i am not the only one. What really upsets me about this situation is ebay’s response. They should have close this case asap not basically telling me they cant so anything about it which is a straight up lie These Reps at ebay dont care They job is to dismiss you. I cant even get an supervisor to escalate. I guess that is why hundreds aRe leaving ebay for other platforms

ed8108 · ‎08-09-2020

@gtsglobalsales wrote:
ok i guess but scam is a scam. If they are doing this to me i am sure i am not the only one. What really upsets me about this situation is ebay’s response. They should have close this case asap not basically telling me they cant so anything about it which is a straight up lie These Reps at ebay dont care They job is to dismiss you. I cant even get an supervisor to escalate. I guess that is why hundreds aRe leaving ebay for other platforms

I agree both sellers & buyers leave eBay each year due to bad transaction experiences.

They are considered replaceables,

some new users always coming aboard to replace those that have left.

Without a drastic decline in profitability taking place, I doubt ebay will undertake

serious change & modification of some of it's current practices.

Good luck to you in the future