Once again, Ebay shows that they are not concerned with the facts when it comes to buyer refund requests. We had a buyer report receiving the wrong item wrong and broken item. I contacted the buyer the same day that the complaint was received, the buyer sent the requested picture of the item and it was not what was ordered and it was not what was shipped. We then looked at the tracking....... that same morning, the item was sent from a post office center in Syracuse, NY and was going to MO. The item had not delivered yet! I contacted the buyer who responded back the same day , "oops I made a mistake, this was something that was ordered months ago from AMAZON and never arrived and Amazon issued a refund - Sorry for y mistake" I contacted Ebay, the CS rep looked at the messages back and forth and decided that it was not my error and I had to do nothing further, Ebay would contact the buyer and close out the case. Ebay kept send me a notice that they had deducted the fuing me notices that the case needed to be closed or it would effect my rating. (even though the item showed as not delivered by the date of the case). Today Ebay sent a message that a full refund had been charged to my account for this defective AMAZON item!.
Is this how Ebay works with sellers? Gives refunds when the buyer acknowledges the error?
Looking for your response here for other sellers to see Ebay! Also credit me back for EBAY'S ERROR!~
