Ebay cannot verify my passport (identity) cannot listing item

[Anonymous]

I have uploaded my passport image for multiple times and ebay always re-sent me a reject email and asked me to do again, but this time they just suspend my account so I upload my passport image again, why does this happen?

[luckythewinner]

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@Anonymous wrote:

I have uploaded my passport image for multiple times and ebay always re-sent me a reject email and asked me to do again, but this time they just suspend my account so I upload my passport image again, why does this happen?

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What does the "reject email" say?