mam98031 • Volunteer Community Member • Buyer/Seller since 1999
You can't possibly know that the buyer intends on shipping something back that you did not ship to them, unless they told you that. I understand being cautious, but jumping to conclusions without the facts isn't going to help you at all.
In the current way return requests are handled on Ebay. It is in your best interest, for the health of your selling account, to process the return. Allow the buyer to return the item. When you get it back, refund the buyer promptly.
Now if after that you find there is a problem with what they returned, then report the buyer for abusing the return system and make sure you appeal the return.
Do not try to fight the return. That will not end well for you and it is likely to hurt your selling statistics on Ebay. If you do this, your buyer is likely to ask Ebay to step in and Ebay will rule in the favor of the buyer. Ebay will then do one of two things. They may issue the return label to your buyer and tell them to go ahead and return it for refund. Once tracking shows you have it back they will force the return of the buyer's money.
Or since you didn't want the return they could allow your buyer to keep the item and force you to issue a full refund. Either one of these options if Ebay has to step in will likely result in you not getting your FVFs back even though you will have to refund and you will get a defect on your selling account for not resolving the request for return.
@liam.mail.fraser wrote:
Thanks for the advice I messaged the buyer and we were able to get the problem resolved!
That is the best kind of resolution to the matter. Job well done and I'm glad your fear of being scammed did not come true.
@getitright1234 wrote:
@mam98031 wrote:You can't possibly know that the buyer intends on shipping something back that you did not ship to them, unless they told you that. I understand being cautious, but jumping to conclusions without the facts isn't going to help you at all.
In the current way return requests are handled on Ebay. It is in your best interest, for the health of your selling account, to process the return. Allow the buyer to return the item. When you get it back, refund the buyer promptly.
Now if after that you find there is a problem with what they returned, then report the buyer for abusing the return system and make sure you appeal the return.
Do not try to fight the return. That will not end well for you and it is likely to hurt your selling statistics on Ebay. If you do this, your buyer is likely to ask Ebay to step in and Ebay will rule in the favor of the buyer. Ebay will then do one of two things. They may issue the return label to your buyer and tell them to go ahead and return it for refund. Once tracking shows you have it back they will force the return of the buyer's money.
Or since you didn't want the return they could allow your buyer to keep the item and force you to issue a full refund. Either one of these options if Ebay has to step in will likely result in you not getting your FVFs back even though you will have to refund and you will get a defect on your selling account for not resolving the request for return.
What the OP wrote:
"I recently sold a pair of gaming headphones for 30 bucks to a guy. They were working and came with an adapter. He opened a return saying the mic doesnt work and there is no adapter with it. I know for a fact both of those are false so is he trying to put a broken pair of his in the return and keep my working ones? If so what can I do because he stopped answering my messages."
The only way the OP would be unable to conclude/know what the buyer intends on sending him back is if the OP/Seller is crazy and/or too incompetent to drawn a conclusion. The OP/Seller knows what he mailed out to the Buyer: a working gaming headphone that included an adapter. The Buyer puts in writing in his in the return: the mic doesnt work and there is no adapter with it. So, why is the OP/Seller unable to conclude: "he trying to put a broken pair of his in the return and keep my working ones."
Are we pretending the OP/Seller has no idea what he mailed out to the Buyer. Or, better yet, you do not believe what the Buyer wrote in his on writing in the return. Now if, you are saying, the Buyer is lying to get a Free Return by making a false claim, that, he will likely send back the same working headphone with the adapter, then the lying Buyer sending back the same working headphone is still given more credit than the OP/Seller.
To the OP: you know what you sent and you know what the buyer wrote in his return, Yes: you, I, and anyone else with a sound mine would draw the same conclusion: he is trying to put a broken pair of his in the return and keep my working ones.
Well as it turned out the OP and the buyer were able to work things out without a return. So my guess and this is only a guess, would be that the buyer wasn't intending on sending back a different item. They had a problem, the seller resolved it and now both are happy. The OP did a great job resolving the problem for the buyer through communication.
@getitright1234 wrote:Wait tell the Seller /OP learns all that great customer service still will be counted against his SNAD Return metrics.
No it won't. They resolve the issue so there is no Defect the seller will receive for the SNAD.
Now if you are talking about the Service Metrics, then yes, the mere fact that the SNAD was opened counts in the Service Metrics. But fortunately it does not kick in until the seller has 10+ SNADs in any once category. Once that happens, then they start getting compared to their peers.
