eBay

yoonix1 · ‎07-31-2022

Does anybody have listings removed recently by EBay per EBay policy the listing is incomplete? EBay removed 3 of mine fine jewelry items for not specifying in the TITLE that the stone is lab created regardless I had this written in the description. One of the removed listings did not have a stone at all! I made changes, relisted the items, and EBay removed them again for the same reason. I talked to a customer service representative, and DID NOT get any help. She was just reading all over again the email EBay sent to me about the removed listings, the email I already read! Today, I see 7 more listings removed, this time not jewelry but lingerie! I have been selling lingerie for years on EBay. What's going on? How I can contact EBay to get really help?

yoonix1 · ‎07-31-2022

By the way, as I speak, EBay keeps removing more listings.

klhmdg · ‎07-31-2022

You may want to try eBay for business FB page.

Leave a message in FB messager and someone there may be able to help.

They seem to be better at helping than CS

klhmdg • Volunteer Community Mentor

lacemaker3 · ‎07-31-2022

@yoonix1

The requirements for what can be listed as "Fine jewelry" and how it must be described were changed effective May 25, 2022.

In order to be listed as "FIne Jewelry", the base metal has to be "fine", and the main stone has to be a natural stone, not a lab-created stone. You can't list an item with a lab-created main stone in the "Fine jewelry" category, even if you state that in the title. You have to choose one of the other categories.

Here's a thread that quotes the text of the eBay changes, and has a lot of discussion. I'm not sure what help you wanted, but these are the requirements that need to be met now. There isn't any work-around.

https://community.ebay.com/t5/Jewelry-Gemstones-Board-Group/HEADS-UP-quot-NEW-quot-gemstone-listing-...

yoonix1 · ‎07-31-2022

Obviously EBay is re-writing the criteria for fine jewelry despite the other retailers. On the other side their help desk is not good. I talked to somebody with a heavy accent, no knowledge, and some kid's voices in the background. LOL wasn't help at all. I appreciate your response. I read through the forum, and it was very helpful. Thank you!