EBay is changing the prices in DRAFTS WHY? and How to Stop it

[pmkehoe]

When I create a draft on my desktop and save it the price I made is set.  I go take photos with my iphone and then go into the draft, prices is still what I set it to be.  I upload the pictures and then go and check the price of the item BAM ebay is lowering the price.   

WHY are you doing this ebay and how do we stop this?  Billy Joel DraftBilly Joel AFTER photo UploadTorah DraftTorah AFTER photo upload

[hartungcards]

Yeah well, this is why you always check the price (among other things) before listing a draft.

[meme6253]

I have mentioned that before!, All I can say is be careful before you press list it, You need to double check it!, It isn't right by any means, But they do things sometimes & you alway's need to be aware!

[meme6253]

It doesn't make it right!, They should never do that!

[mam98031]

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@meme6253 wrote:

It doesn't make it right!, They should never do that!

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You are assuming Ebay has done something.  We can't see the complete listing form on this item.  Assuming stuff is the quickest way to create issues or problems that otherwise would not be there if we did our homework.

[mam98031]

@pmkehoe 

There is a section on the listing form almost at the bottom of the form for Promoted Listings.  Did you fill out anything there?  Are you using the Promoted Listing tool?  If so which tool.

This page will give you the options within the Promoted Listing tools Ebay has available.

https://www.ebay.com/help/selling/listings/promoted-listings-overview?id=5295

[meme6253]

Please, Really?, Who else did it ??

[allthings-collectible]

I think I just thru up a little bit in my mouth. 🤢

[meme6253]

Could you clarify your statement please

[mam98031]

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@meme6253 wrote:

Please, Really?, Who else did it ??

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The seller.  We are after all merely human and we make mistakes.

Ebay does not change pricing without the expressed permission of the seller via one of the PL tools.

[pmkehoe]

OK, I would understand if it happened only once.  But I have screen shots of it happening multiple times on the same day.  I don't use a listing tool or promoted listings.  I create the draft on my computer and fill in the price I want at that point.  I then go into my phone and attach the photos.  AFTER attaching the photos ebay is overwriting my price with the median price.  

I am not going into the price and changing it ebay is overwriting it with the median price.  

[wastingtime101 · Accepted solution]

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@pmkehoe wrote:

When I create a draft on my desktop and save it the price I made is set.  I go take photos with my iphone and then go into the draft, prices is still what I set it to be.  I upload the pictures and then go and check the price of the item BAM ebay is lowering the price.   

WHY are you doing this ebay and how do we stop this?  

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Hey @pmkehoe . Every time I've seen this issue it's because the seller is using an older phone model that does not support the most updated version of the app. Old unsupported versions of the app cause the exact issue you're running into.

Are you using an older phone? If not - update the app.

If you are - and if you have no plans in your future to upgrade your phone, I suggest creating the draft on your phone, uploading photos, then going to your desktop to finish the draft and pricing before listing.

[pmkehoe]

I have an iPhone 14 with the updated app.

[pmkehoe]

I use business policies already and they have nothing to do with the price being changed by eBay.

[wastingtime101]

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@pmkehoe wrote:

I have an iPhone 14 with the updated app.

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Hi elizabeth@ebay . Seller opens draft in updated iOS app and it shows all the info they entered on desktop. After they upload photos to the listing, the price in their draft is changed. Can you get this reported to the mobile team?