eBay

vilkau · ‎05-15-2020

Just sold an item that was a Buy it Now and Best Offer. The buyer paid for it. Soon after I noticed that the item was in both the SOLD page and in he ACTIVE page. Someone else wrote me asking for information about the item because he wanted to buy it. Luckily he didn't buy it because that would have caused a lot of problems like canceling the sale, refunding the money, etc., all because eBay screwed up. This is not the first time this happened. Please eBay, can't you fix this problem? You are making a lot of money from us, so we would appreciate better service.

kensgiftshop · ‎05-15-2020

@vilkau

If your sold items are staying active, turn off the out of stock option in your site preferences.

As long as the out of stock option is turned on, your items will stay active for awhile after they are sold.

Have A Great Day.

dinpavent0 · ‎05-15-2020

Same happened to me in the last week, and total it has happened to me 5 times. My husband had it happen 4 times in the past two weeks. He sells so much and I package the items he doesn't notice it was put back up as an unsold item when we already sold it. Luckily after eplaining the situation to the buyer they allowed us to cancel per buyer asking. That shouldn't have to happen and I shouldn't have to say I am out of stock when I sell something and ebay just relists my sold items and then when I go to package items I see it has sold again. Like I said it happens to me and my husband. When I could talk to customer service on the phone they said no worries the defect would be removed. IT was never removed from my acct and I got two defects for having to cancel even tho it was not my fault. ebay lists the items automatically NOT me.

bar-29368 · ‎05-16-2020

@kensgiftshop wrote:
@vilkau

If your sold items are staying active, turn off the out of stock option in your site preferences.
As long as the out of stock option is turned on, your items will stay active for awhile after they are sold.

Even if the OOS option was being used the item would SHOW as Out of Stock (and that's if it even showed at all as OOS listings aren't supposed to be shown in search) so no-one could buy it.

If it's still showing as available for sale there's something else wrong.