Does Selling "AS IS" mean anything??

[kenaimike4jha]

I recently sold a video Camera with AS IS WITH NO REFUND in the description. I said touchscreen wasn't doing much,if it was even supposed to. I didn't know if it was supposed to.  The buyer filed a claim and Ebay refunded the money.  What good is it to put "AS IS" in may listing, if Ebay is going to refund no matter what? How can I protect from that in future?

[mam98031]

Not on Ebay.  The policies on this haven't changed in years.

As to your return policy.  ALL sellers must offer a return policy that meets or exceeds the MBG.  Now you can always choose not to take the return and just refund the buyer.  That is something you can do if you don't want the item back or you don't want to pay for return shipping.

I know it is a bit harsh, but it is how Ebay has done things for many years.

The return policies options are as follows.

1. No Returns
2. 30 day returns w/ buyer pays shipping
3. 60 day returns w/ buyer pays shipping
4. 30 day returns w/ seller pays shipping, AKA Free Returns
5. 60 day returns w/ seller pays shipping. AKA Free Returns

With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request.  Or if they want to they can accept the return and have the buyer pay the return shipping.  If the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return.  Plus if the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer. As of October 1st 2019, sellers that are TRS have some additional protections as well as they can issue partial refunds if they options 2 or 3 as their return policy.

On options 4 & 5 above, they are also known as Free Returns.  If a seller that has either of those policies they will pay the return shipping even on a buyer's remorse return.  A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping].  Also Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below.  In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.

ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception.  Even if they are improperly filed and should have been a Buyer’s Remorse claim.

All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!

For those with Free Return and/or TRS members with 30 day return policies, there are some added benefits, one of which is the ability to do a discounted refund under certain conditions.

[thebreakroom123]

I see it a lot for broken electronics. It's an easy search word to use, for people that like to repair things. They aren't interested in paying full price for something that works. They'd much rather pay a fraction of the price for all of the components inside the electronic, even if some may be broken. 

For example a few years ago when Microsoft Xbox's were overheating and going bad. People would buy them for cheap, open them up, fix the computer components, and resell and refurbished. You can make some good money if you're good at it.

[mam98031]

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@thebreakroom123 wrote:

I see it a lot for broken electronics. It's an easy search word to use, for people that like to repair things. They aren't interested in paying full price for something that works. They'd much rather pay a fraction of the price for all of the components inside the electronic, even if some may be broken. 

For example a few years ago when Microsoft Xbox's were overheating and going bad. People would buy them for cheap, open them up, fix the computer components, and resell and refurbished. You can make some good money if you're good at it.

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Yes you are correct.  However that doesn't change anything.  Ebay's policies are as I previously stated.

[byrd69er]

In the future, use the for parts or not working category. Describe nothing! Don't say what works, what might work, what might not work, what doesn't  work. The category says it all.

No description needed.

[muttlymob]

As already stated, you can at least partially protect against not as described claims by setting up your listing correctly - choose the right condition.  You automatically lose any claim by contradicting your item condition with your description.

You can also help yourself by not guessing at your items.  If you have to add a question mark to a brand name or descriptor in your titles, you should not be using that name or word.  You need to know what you are selling and not try to label it as something it's not.  That is an eBay policy violation (keyword spamming, search manipulation) as well as a fast way to get disappointed buyers.  Who file more claims.

[a_c_green]

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@fab_finds4u wrote:

Can you describe what is 'as isn't' as opposed to 'as is' ???  

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"As is" is an in-person sale term, for purchasing the item as it stands based on the buyer's own inspection of it, pre-sale. No warranty is expressed or implied. 

It is not an on-line sale term, for the simple reason that the buyer cannot examine the item before sale. Thus the buyer can still file a Not As Described dispute if he receives it and finds that it is not what was expected.

[buzzapparel]

It’s disgusting and unethical to have buyers who take advantage of the “as is” price then decide they want the new in box retail experience. There should be no protection for this type of transaction. It should be based singularly off of merit and trust. “Caveat emptor”.... 

[slippinjimmy]

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@buzzapparel wrote:

It’s disgusting and unethical to have buyers who take advantage of the “as is” price then decide they want the new in box retail experience. There should be no protection for this type of transaction. It should be based singularly off of merit and trust. “Caveat emptor”.... 

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Is it anymore disgusting and unethical than seller who lists an item as "used" (meaning it works perfectly) and then states in the description that they have no idea if it works or not?

[maros9416]

I perceive ' as is ' online to mean that the item is substantially damaged or altered and not in its original state. An example would be damaged or salvaged merchandise. I would not use the term for something that is untested, but I would use it if it was run over by a truck. I take it as more of an alert, than a non-guarantee, especially in the title. It is a fact that ' as is ' is a popular search term.     

[luckythewinner]

Does Selling "AS IS" mean anything?

It means the seller doesn't really understand the eBay platform 🙂