I had concerns about shipping delays due to shipping surges due to the holidays, and COVID related shipping issues, so I set my handling time to 5 business days. Buyer bought the item the evening of 11/24. I was able to ship out and have USPS scan and pick up the very next day 11/25, the day before Thanksgiving. Because of this, eBay emailed the buyer letting them know that it was on its way, and should expect it 12/1 (4 business days). Well, since what eBay says is golden, 12/1 that very night, the buyer messages me, claiming the item was lost. Tracking (9405508205496902587899) shows that it was still in transit. Since USPS last scanned it on the 11/25, on 12/2 she demanded that I ship her out a replacement. Not wanting to damage my 100% positive rating, I reluctantly shipped out a second that same day (9405508205496945118999). On the 12/4, two days later, she demanded a refund. Of course, with two on their way, with the second not even having a chance to get there, I told her that when they arrive, to go through the eBay return process. That is when negative feedback was left.
“Ordered on Nov 24. Today is dec 4th, still no color wheel.”
Both arrived on 12/9, 10 business days after original purchase. I requested feedback removal and this was ebays response:
”We’ve looked carefully at this feedback and see that it doesn’t qualify for removal.
Feedback is a way to let our members share their experiences with other members. Feedback that breaches the feedback policy may be removed by eBay. We won't remove feedback on the grounds that a seller believes a comment is untrue or undeserved.”
If it doesn’t qualify then why do they have the option to select “beyond your control, ex: weather delays”? My business handling time was set to 5 days, that means that I SHOULD have sent the first item out on the 2nd, which DID arrive a week later, but I foolishly and graciously shipped it immediately. I am being penalized due to the inefficiencies of USPS, and ebays need to immediately tell buyers when their shipping label has printed, rather than include seller set “handling days.”
Is this right for them to do this? It should have been well known to ALL buyers and sellers AND eBay that a global wide pandemic has significantly increased the amount of shipping delays caused by significantly increased online shopping, fewer shipping employees due to social distancing requirements and illness, and pre election budget cuts. This was before it became known to me that UPS and FedEx was refusing shipments from certain retailers, meaning USPS was forced to take on their load as well. I say 10 business days, even without my pointless 5 business day handling buffer is pretty darn lucky, considering how worse off other buyers may have been.
