Quite frankly I got tired of losing money on customers opening returns for changing their mind, so I removed returns from my listings to avoid that sort of thing. Since then, to get around it, I have had customers opening returns for other reasons and then if it moves forward as a case I then have to pay for the return (or in some cases lose everything in a full refund).
This has even includes two wildly aggregious cases. One of which I listed a limited edition controller that had electrical tape on the cord. I wrote in the title to read the description, wrote about the tape in the description, and even took pictures of it and posted them to the listing. I'm assuming they just ignored that and bought it anyway becasue when it was received they opened a return saying "not as described" because it had tape on the cord... which was clearly in the description and photos multiple times.
In another case, the customer didn't want to return an item whatsoever, so they opened a return claiming the item never arrived. Tracking wa uploaded, item was marked as delivered through USPS days before the case was opened, and when the buyer was messaged in the case they even admitted to receiving it. They then claimed it didn't work, and when asked to send it back, they refused. Case moved forward as item not received with them claiming because it didn;t work they never received what they ordered and I was charged for the refund and never got my item back.
Do seller protections even exist? Is there anything I can do differently to avoid these situations, or anything I can do during this return process to ensure that I don't get screwed? It's getting to the point to where I'm considering not selling here anymore
