I have just been demoted to Below Standard Rating because I had 3 items that went to the resolution center for help. I asked for Ebay asisstance because I feel that the customer was in the wrong. Apparently as sellers we just have to accept whatever the buyer says and wants for resolution, and not dispute anything. I am very frustrated and dissatisfied! Has anyone else experienced this?
One pair of shoes was clearly marked as a womens size t - the buyer stated they were not a womens shoe. The second item was a pair of boots. The buyer states the boots were cracked when they received them. I am positive they were NOT cracked - these were obvios cracks that I would not have missed. The 3rd item was returned in dirty condition. The oictures I sent clearly showed that the shoes were not in the same condition as I sent them. Yet, I am being considered Below Standard.
Would love to hear if others have had similar situations? Seems that resolution is always in the buyers favor. Etsy? LetGo? Anyone tried those selling options?
