Disputing incorrect feedback

[parisgirl2002]

I had a problem with a buyer not receiving an item. They asked for a cancellation and a refund. I did both. I have it in my Ebay records. The buyer left me negative feedback claiming I did not respond. I asked the buyer to reconsider and wrote a lengthy request but they refused. So how do I go through Ebay to get the feeback removed as it is not true.

[jameshen1]

If I bought an item from you and you sent it to someone else, then realized your error and refunded me, I would be made whole.  But I still wouldn't call that a positive experience.  In fact, it probably would be a negative experience.  I don't see why eBay would remove that feedback.  You made a mistake and should own it.

[inhawaii]

Unfortunately I don't think ebay removes feedback for being "untrue".

It has to violate ebay's policy.

99% of sellers who received negative feedback say it's untrue.

It wont hurt asking ebay though.

[12345jamesstamps]

'out of stock'...that is what it technically is?...no matter the mistake...from the feedback I am reading.

Buyer requested their money back so asked from you to cancel the sale.

A 'revision' can be done by the buyer in 10 days.

Responding to the feedback I would not have done.

The buyer left a negative because buyer paid for it and it wasn't available...

You can try again to email the buyer for a revision if the time hasn't expired.

eBay is not going to do anything even if you have something in "my eBay records".