Perhaps.
But look at it in another way. From a customer’s view it’s petty and a number of other negative attributes not to offer a REALISTIC partial when there’s a problem but the item is still good enough to keep.
They wanted the item, took time searching for it, put some effort into buying it, waited for it to arrive, had plans for how to use it and were invested in all ways.
Only for there to be an issue - it’s disappointing.
And if it’s a bad, boneheaded, possibly lying intentional issue (in the eyes of a now disappointed AND suspicious buyer), they are rolling their eyes and possibly ANGRY when the seller expects them to go through the hassle of letting go of it and shipping it back - all because they won’t refund a few bucks so the item price now reflects the item’s true worth or the cost of actual repairs.
I know I sound like EBay, but it creates a poor buying experience and it’s annoying AF.
I am one of those buyers who would rather work out a stain or repair a zipper, barge glue a shoe, pay a jeweler to fix the clasp, keep 5 cute mid century bar glasses when the 6th is chipped, etc.
I may still want whatever it is but it’s essentially SNAD and not the item that was described, so it isn’t worth the original price.
That’s what most buyers are thinking; they aren’t out to “get” sellers.
