Did I miss a new policy / rule / guideline ?

[sharingtheland]

As @scene.of.the.crop stated, eBay's expectations are for delivery before the promised delivery date

Ummm...what is the definition of "expectations" and how does it impact sellers?   Does "expectation" trump "promised?"

Signed,

Maybe I Didn't Read Every Word In That Thread ?

[emerald40]

As far as ebay, I thought a buyer cannot open up an INR until one day after the declared delivery date.

So I would think that is the only day that matters.

[penguins_dont_fly]

---

@sharingtheland wrote:

As @scene.of.the.crop stated, eBay's expectations are for delivery before the promised delivery date

Ummm...what is the definition of "expectations" and how does it impact sellers?   Does "expectation" trump "promised?"

Signed,

Maybe I Didn't Read Every Word In That Thread ?

---

Pretty soon the expectation will be that the Item will be delivered before purchase.

After all, search shows you what eBay thinks you want ... why not just take it a step further?

https://youtu.be/ttYGUGG6Tl0

[*eponymous*]

It would be, at a minimum, polite, for eBay employees who run a thread and ask for the community's input to give some notice that the thread will be closed at such-and-such-time, instead of abruptly and rudely closing the thread without notice...give the courtesy of a "last call" before closing a thread in the middle of a conversation, eBay!

I'm no apologist for the blue so cannot explain what was meant, but there is a metric for on-time shipping for seller performance. As long as a seller has an acceptance scan within handling time, that's all that is needed...currently.

[ersatz_sobriquet]

---

@sharingtheland wrote:

As @scene.of.the.crop stated, eBay's expectations are for delivery before the promised delivery date

Ummm...what is the definition of "expectations" and how does it impact sellers?   Does "expectation" trump "promised?"

Signed,

Maybe I Didn't Read Every Word In That Thread ?

---

Ebay loves wishful thinking.

[*eponymous*]

The blue on the buying experience thread stated that survey data has shown that buyers find it valuable to have the option to select a PARTICULAR carrier but ignored my question about why, according to a different Blue (Trinton? on the weekly chat,) buyers cannot open a case when the seller does not use the carrier advertised by the seller.  

So again, what's up with that, eBay?!

[tev4all]

---

@ersatz_sobriquet wrote:

---

@sharingtheland wrote:

As @scene.of.the.crop stated, eBay's expectations are for delivery before the promised delivery date

Ummm...what is the definition of "expectations" and how does it impact sellers?   Does "expectation" trump "promised?"

Signed,

Maybe I Didn't Read Every Word In That Thread ?

---

Ebay loves wishful thinking.

---

and...

 Setting "buyer expectations" that are soon afterward tauted as  "industry standards."

Sure wish the blogger had used some of the data mined from members over the years here, instead of using others survey material.

[missjen831]

---

@*eponymous* wrote:

The blue on the buying experience thread stated that survey data has shown that buyers find it valuable to have the option to select a PARTICULAR carrier but ignored my question about why, according to a different Blue (Trinton? on the weekly chat,) buyers cannot open a case when the seller does not use the carrier advertised by the seller.  

So again, what's up with that, eBay?!

---

I wonder where they got this survey data. WhIch buyers did they ask? 19 years on eBay and I’ve never been surveyed. And the surveys obviously don’t represent an actual representation if that makes sense. Just because you pool 100 buyers and 70% want the option to choose a carrier, how is that an adequate representation of buyers as a whole? I don’t don’t care about choosing the carrier, that’s the sellers job. Just get my item to me in a reasonable amount of time! That’s all that matters and plenty of buyers agree.(and plenty disagree!). So these surveys are a farce

[emerald40]

---

@*eponymous* wrote:

The blue on the buying experience thread stated that survey data has shown that buyers find it valuable to have the option to select a PARTICULAR carrier but ignored my question about why, according to a different Blue (Trinton? on the weekly chat,) buyers cannot open a case when the seller does not use the carrier advertised by the seller.  

So again, what's up with that, eBay?!

__________________________________________________

Buyers dictating what carrier I use ould be the beginning of the end for me.

I did my research to see which is the safest most efficient way for me to transport my items?  Did a casual buyer do the same?

---

[*eponymous*]

---

@emerald40 wrote:

---

@*eponymous* wrote:

The blue on the buying experience thread stated that survey data has shown that buyers find it valuable to have the option to select a PARTICULAR carrier but ignored my question about why, according to a different Blue (Trinton? on the weekly chat,) buyers cannot open a case when the seller does not use the carrier advertised by the seller.  

So again, what's up with that, eBay?!

__________________________________________________

Buyers dictating what carrier I use ould be the beginning of the end for me.

I did my research to see which is the safest most efficient way for me to transport my items?  Did a casual buyer do the same?

---

---

Umm the reference is to the buyer selecting an option provided by the seller.

[emerald40]

Sellers give buyers an option to pick a carrier?  Really.

I have seen options on how fast you want to get it there, but I do not recall ever getting a carrier option.

[*eponymous*]

---

@*eponymous* wrote:

The blue on the buying experience thread stated that survey data has shown that buyers find it valuable to have the option to select a PARTICULAR carrier but ignored my question about why, according to a different Blue (Trinton? on the weekly chat,) buyers cannot open a case when the seller does not use the carrier advertised by the seller.  

So again, what's up with that, eBay?!

---

For some reason, @Anonymous chose not to reply here OR on the modern seller's thread where I also posted this question.

Additionally, I believe that my comment about a seller changing their shipping method has also been repeated without the appropriate context - the thread you are referencing contained a question from a Community member about if we consider it a valid not as described claim for a seller to change the advertised shipping method. The answer is no, as we only have expectations about the delivery date and not the method selected to meet this expectation. A seller can make the choice to change the shipping method if they see fit and the item is still delivered by the latest estimated delivery date.

If a seller makes adjustments and this creates delivery delays, this will be recorded on their account and may negatively impact their seller performance level.

 I will reply to you here, Trinton since that thread was rather unceremoniously closed to further discussion.

There is no appropriate context other than your assertion (contrary to past, if not current, written eBay policy) that eBay will not allow the buyer to file a SNAD when the seller does not use the carrier promised in the listing.

All parts of the listing - description, shipping & handling, and payment terms are a contract.  eBay cannot arbitrarily pick out shipping carrier and decide a buyer may not object to seller using a different carrier (which could involve difference in cost, non-delivery, as in the case of USPS, or slower delivery, as in the case of the three last-mile carriers, or for any other reason a buyer might decide to make a purchase on eBay based on any statement made by a seller in a listing). Shipping carrier, class, speed, cost, and any other reason that may motivate a buyer to purchase from a particular eBay seller are materially related to the purchase of an item.  In short, IMHO eBay is in violation of FTC regulations regarding truth in advertising by disallowing buyers from filing a SNAD in cases in which the seller fails to use the carrier advertised in the listing.  eBay may only care about delivery time - the FTC cares about TRUTH IN ADVERTISING and would undoubtedly hold eBay accountable for this egregious breech.

This is covered under the FTC's regulations at "Truth in Advertising". 

https://www.ftc.gov/tips-advice/business-center/guidance/advertising-faqs-guide-small-business

What makes an advertisement deceptive?  https://www.ftc.gov/tips-advice/business-center/guidance/advertising-faqs-guide-small-business

According to the FTC's Deception Policy Statement, an ad is deceptive if it contains a statement - or omits information - that:

• Is likely to mislead consumers acting reasonably under the circumstances; and
• Is "material" - that is, important to a consumer's decision to buy or use the product.

[*eponymous*]

@Anonymous

eBay is also in violation of the federal regulation that an item may not be advertised as "free shipping" when shipping is rolled into the item price.

ebay not only allows this practice but actually encourages and rewards sellers who offer free shipping by rolling shipping into the item price.

ebay, therefore, has a vested interest in promoting illegal, deceptive selling practices.

Deceptive trade practices regulations are codified separately from federal regulations in all 50 states, and ebay's practices that brazenly flout federal regulations governing commerce in the United States are actionable at both the state and federal levels.

[touchdownarkansas]

I don't see how that would work. The buyer should not have the right to choose the carrier. A lot of sellers live far away from other carriers besides usps. Why should they have to drive hours just to send a package. Unless I read it wrong and I hope I did.

[gracieallen01]

I feel certain that much will be explained - mentioned, eluded to and/or talked around - with the, quickly approaching, Spring Updates.

It would appear that this year it may be 'interesting'.