Descriptions are being hidden on the website

[partfinds]

I am not happy about that as it will make buyers make more mistakes in ordering wrong items as it requires extra step to read description. What is the purpose of that?

[mtgraves7984]

I just checked one of your listings and I don't see that. Hmmm... 🤔

[pmg_distributors]

We have seen this from time to time on different listings for years (or at least similar views), although we are not sure why some listings look that way and others do. Is that code that people are putting on listings or eBay displaying that way?

[partfinds]

I guess Ebay plays „catch me if you can” game. I went back to the same listing as above and it is normal now. I hope that is not what is coming what I have seen.

[partfinds]

Maybe if description is hidden than the search skips words in it from being searched (sorta like exclude description from search)

[mtgraves7984]

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@partfinds wrote:

I guess Ebay plays „catch me if you can” game. I went back to the same listing as above and it is normal now. I hope that is not what is coming what I have seen.

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@partfinds 

I went with the New listing (thinking that would be the one you had trouble with) for the Mercedes Door Control Module, for what it's worth. 🙌

[Anonymous]

That's how they appear on phones (both the browser and app) 24/7, so nothing new. 

I have night sweats about it to be honest. Why eBay would choose to hide perhaps the most important thing about a listing behind a link is beyond me.

[wastingtime101]

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@partfinds wrote: 

Descriptions are being hidden on the website

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What browser are you using and is it up to date?

[valueaddedresource]

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@partfinds wrote:

I am not happy about that as it will make buyers make more mistakes in ordering wrong items as it requires extra step to read description. What is the purpose of that?

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@partfinds this typically happens if you have non-secure content in your listing description.  That can be embedded image urls that are http instead of https or can sometimes be due to custom html or other custom elements/coding.

More info about eBay's non-secure content policies here:

https://www.ebay.com/help/selling/listings/making-listings-secure?id=4363#section1 

You can’t create new listings or relist items with non-secure content (HTTP). The listing will be blocked unless the content is updated to HTTPS.

Any existing non-secure listings will require an additional click to view the full item description and may be displayed as “not secure” in some browsers, so we recommend you update those as well. You can use our tools in Seller Hub to check if your listings contain non-secure content and update them in bulk.

If you check the listing with that Seller Hub tool and it doesn't find anything, let us know and I'm sure someone around here can help try to figure out what's going on.

[partfinds]

Firefox. Updates automatically. 

[wastingtime101]

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@partfinds wrote:

Firefox. Updates automatically. 

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Thanks for that info. Wanted to do some testing on my end. The usual culprit is unsecure content, but I have seen in the past where this was browser-specific and I wanted to rule that out.

None of your listings came up in an active content scanner, but I don't know if @shipscript's scanner also looks for non-secure content?

Did you check the link posted above by valueresource to see if eBay's tool flagged your listings?

[partfinds]

@valueaddedresource 

I thought Ebay notifies seller when there is something referring to another source such as phone nr or link etc. I don’t have any notification for that. There is nothing in the listing justa chart with fitment, part nr. But after I posted this here , listing went back to normal with full description.

[valueaddedresource]

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@partfinds wrote:

@valueaddedresource 

I thought Ebay notifies seller when there is something referring to another source such as phone nr or link etc. I don’t have any notification for that. There is nothing in the listing justa chart with fitment, part nr. But after I posted this here , listing went back to normal with full description.

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@partfinds they usually do but you never know with eBay so I figure it's always best to check the usual suspects. 😊

Since it went back to normal, I'd guess it was maybe a temporary issue with cookies or something that was fixed with a refresh.

[shipscript]

@wastingtime101    as you state, this is due to non-SSL content embedded in the description (links using http: instead of https: ). The active content scanner will detect non-secure content.

@partfinds   I sometimes see listings with that message, when I know the message should not be there. Oftentimes, a hard-reload of the page (holding down the shift-key or control-key while reloading) is all that is necessary to load the description.

Technical:

eBay has a few different flags that it tacks onto the description URL. These flags tell whether to strip scripts and external links when loading, and whether to display the description within the listing or whether to link to a separate page.  When the flags are pulled off the description URL, the original description displays. I see two possibilities for a sporadic display: either the filter is applied on the fly, and is sometimes wrong, or, one or more of eBay's redundant data servers has a glitch and a browser refresh will load from a different server.

[partfinds]

I listed item and after that I went to check what it looks like. No filters because I wasn’t searching. It seems very complicated. I think they are trying so hard to make both mobile and desktop look exactly the same that this is what happens. They downgrading website features instead of upgrading mobile .