02-27-2023 10:01 AM
A buyer purchased 2 items of mine back in January. I combined them and sent an invoice. Ten or more days later I sent an invoice again, and no payment. I went to report the buyer for non-payment, but the sell date changed to Feb 14th. I waited for 10 more days to try and report, and now the sell date is changed again to Feb 24th. What do I do?
02-27-2023 10:08 AM
Stop sending invoices, each time you send an invoice the time to cancel for nonpayment starts over. EBay already send reminders.
02-27-2023 10:13 AM - edited 02-27-2023 10:14 AM
Instead of continually resending invoices and starting the clock over, go to the order and click to cancel for nonpayment.
02-27-2023 10:15 AM
Combining items will create a new date....sending a new invoice will also do that. Don't keep sending an invoice. That creates a new date. Been there.
You can try to uncombine the items sold under each item sold...but I guess you combined due to shipping discount. In "awaiting payment"...uncombine all items.
You can email buyer you will give a refund on shipping after payment is made.
I would block buyer at this time from further purchases. At this point it sounds unlikely buyer is going to pay.
02-27-2023 10:18 AM
Quit sending invoices. You are shooting yourself in the foot.
Once four days have passed since the end of the listing, the seller can cancel with the reason "buyer didn't pay".