Customer return an item missing CD, plugs and didn't return in box

[barterboxusa]

Hello i need help as after calling into eBay they would not help

a customer return a camera value $1529.99 in a condation that is not acceptable i will also attached photos to show the condition it was return in

after calling eBay the 1st time i was told that they will call me back as the customer treaten to leave me a negative feedback if we do not refund him, waited and didn't get any call back but gotten an email telling me i have to refund the customer in full by the june 1st

call eBay and was told there si nothing they could could as the customer is right and we have to refund the customer in full

i just don't understand how this make any sence as the customer could do what ever the feel like and retunr the product in any condition and we have to take that as a lost, i am losing more than a $1000.00 and have to sit and take it because eBay don't want to help and giving the customer the right

Not forgetting i have been a Top Seller from since i started selling on eBay and this is how ther treat sellers 

[barterboxusa]

eBay return policy clearly states as follows below and the can not do anything about this-------------------------------------
Not allowed
Not allowed
Returning a different item (for example, a used or older model of the same product or an empty box)
Not returning the item in the condition that it was sent to you (for example, returning a TV without the remote control)
Returning an item that has been damaged after being delivered
Claiming an item isn't as described in the listing in order to circumvent a seller's return policy
Not following the terms of the seller's return policy
A pattern of purchasing items and receiving excessive refunds

[emerald40]

I am not trying to be flip.

But I am being honest.

You can be thankful you at least received your original expensive camera back and not one of those cheap ones you can buy at CVS.

Unfortunately, CS is correct.  You got the item back, although not the way you sent it.  So you have to refund the buyer to avoid ebay stepping in and doing it for you, as that will get you a defect.  Just a couple of those, and your account could go poof.

When you list in the future, know buyers have all the power, so if you cannot afford to lose it, do not list it.

[orangehound]

I am sorry that this is happening ... allow me to first give you some observations, assuming this is the item that sold on 5/24:

(1)  Your listing for this camera does not show anything other than stock photos of the body.  So, although your listing mentions that these things are included, I see no evidence to suggest that they ever existed.

(2) I don't doubt your word, but I'm simply saying that I don't see anything ... it is truly your word against the buyer's word.

Now for some thoughts:

(1) I always video/photograph shipping of high value items ... I hope that you do this as well.  It is evidence to help support your case.

(2)  Since you have already been put off by eBay, I would suggest that you address this with the customer

(3) Contact customer to see if there was a mistake, and to inquire why the missing items were not sent back.

(4) If the customer stone-walls, or denies ... then this is the equivalent of theft or fraud.  And, likely, this is "interstate commerce" and is thus the jurisdiction of the FBI.   This video gives some interesting advice on how to proceed:

https://www.youtube.com/watch?v=Vgz2TuHLKpA

(5)  Now, go back to eBay and interact with them, armed with the FBI report.

Good luck.

[emerald40]

 I would not be bothering the FBI over something like this.

They have more important things to worry about, like what just happened in Manchester England, does not spread here.

Also photographing might make you feel good, but ebay does not look at any of it.  All they care is that tracking shows something came 

[cellcasehub]

Please list what you got back and what you sent out........and the condition of each item.

[toooldtorock]

"When you list in the future, know buyers have all the power, so if you cannot

afford to lose it, do not list it."

When you are talking $1,500 one should think of a more secure sales venue

as you are in a she said-he said situation on here.

A third party verification service would be useful. more so on big ticket items.

[orangehound]

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@emerald40 wrote:

 I would not be bothering the FBI over something like this.

They have more important things to worry about, like what just happened in Manchester England, does not spread here.

Also photographing might make you feel good, but ebay does not look at any of it.  All they care is that tracking shows something came 

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The FBI does more than anti-terrorism ... and eBay does look at evidence like photographs.  But, if you don't want to solve this and just want to compain some, then that's fine.  Chalk it up to shop-lifting and the cost of doing business, and then move on.

[cellcasehub]

Who's to say the buyer did not switch out items, happens all the time on eBay where a corrupt buyer sends a older or non-working item back for the new one that works.

[emerald40]

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@ellis61 wrote:

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@emerald40 wrote:

 I would not be bothering the FBI over something like this.

They have more important things to worry about, like what just happened in Manchester England, does not spread here.

Also photographing might make you feel good, but ebay does not look at any of it.  All they care is that tracking shows something came 

---

The FBI does more than anti-terrorism ... and eBay does look at evidence like photographs.  But, if you don't want to solve this and just want to compain some, then that's fine.  Chalk it up to shop-lifting and the cost of doing business, and then move on.

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I sent ebay pictures of before and after of a expensive platinum band where the buyer ran over it with her car to prove SNAD.

They told me that could  be a photo of another ring and was not evidence they take into consideration.

I use it as a  ery expensive paper weight, but know I have to protect myself as ebay will not do it.

The OP could try to call her local police , but the FBI is not going to make this a high priority, if they even take the call.

[cellcasehub]

Wrong, they have an online crime division that investigates financial crimes and internet hacking, fraud and other online crimes like wire fraud, because most of this is done by professional criminal gangs.

https://www.ic3.gov/default.aspx

[emerald40]

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@cellcasehub wrote:

Wrong, they have an online crime division that investigates financial crimes and internet hacking, fraud and other online crimes like wire fraud, because most of this is done by professional criminal gangs.

https://www.ic3.gov/default.aspx

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In this case, an international gang would have sent you back all the boxes and paper work, and kept the camera.

[orangehound]

There is police department that deals with crimes that happen between states ... it is called the FBI.  That is their jurisdiction.  Yes, they do other things that get celebrated on TV shows and the news - such as anti-terrorism,  crime labs, and national crime databases - but if there is a crime that happens between states, then this is the police department that deals with it.

I don't know why sellers on here expect a $10 per hour customer service representative at eBay* to be able to capably handle the investigation and resolution of an internet crime.

* I don't know how much they get paid, but my point is that this is above their pay grade.

[bubbleman2010]

I wonder what excuse was used for return? What was the buyers response about missing items? You have a 15% restocking fee which should cover missing items,but since it can no longer be considered new I'll also tack on another 20%......

[emerald40]

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@bubbleman2010 wrote:

I wonder what excuse was used for return? What was the buyers response about missing items? You have a 15% restocking fee which should cover missing items,but since it can no longer be considered new I'll also tack on another 20%......

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Unless this a newbie, most buyers are not going to admit this was remorse, so in most cases restocking fees are moot.