Creating a listing & my return policy defaults to one ebay created EVERYTIME.....

[jays-emarket]

Hello. When I create a listing, my return policy under the "preferences" section always defaults to a random policy that ebay creates. I have to manually click on it to select my return policy. When I go into my settings and delete that ebay created return policy, a brand new random one is waiting for me in the next item I try to list. Not a huge inconvenience, but it would be one less thing for my to review and click. I contacted support a month ago on this and they said they were aware of the issue but nothing has been done about it. Anyone else experiencing this? You figure out a way to fix it? Or ebay, whats the status with this? Thanks

[wastingtime101]

There's an issue with business policies that's tied to eBay International Shipping @jays-emarket . In other words: the issue is only affecting sellers that are opted in to eIS and not the ones that opted out of eIS.

eBay's aware of the issue, but hasn't been able to pinpoint a fix yet. As far as I can tell, if I revise a biz policy - any biz policy - that can generate duplicates of other policies. It's seemingly random.

All that said, I did figure out a 'fix' for the return policy specifically, though not other policies. It's worked for me and others that tried it. I changed my return policy to allow 30 day international returns (previously I had it set at 14 days, and other sellers I worked with had it set at no international returns). If you're shipping exclusively through eIS, eBay will handle those returns. Some countries have laws that require returns. I think that's why the return policy specifically gets duplicated in the way you're describing.

So my advice is go here:

https://www.bizpolicy.ebay.com/businesspolicy/manage

- Make sure the return policy you want to use is set as the default, and make sure it includes international returns.

- Any listing assigned to one of the randomly generated return policies can be revised and assigned your default return policy.

- Once no listings are assigned to the randomly generated return policies you can delete them.