This has happened to me on my selling account, too. The items weren't counterfeit and I even had the serial number shown in the listing.
If the takedown notice contained a contact email, then definitely try writing to them. Many companies won't respond. Some only include an unmonitored email address in the VeRO takedown notice, so you may not have any way to get in touch with a human. But other companies are more professional and will include a real email address you can write to and maybe even receive a response. So be polite and simply explain what happened. Some companies use automated systems to flag listings for VeRO takedowns, so it may have just been a computer mistake, rather than anything intentionally malicious.
The company that filed the takedown has access to a saved copy of the listing, so don't worry about the fact that it was pulled from eBay and no longer publicly viewable. They can look it up on their end and see the original listing, including the photographs.
I've successfully had listings reinstated several times this way after they were removed for bogus VeRO counterfeit notices. Sometimes it took over a month though for the companies to respond. Other times there's no way to reach anybody at the company, so there's really nothing you can do in those instances.
Simply-the-best-for-you Volunteer Community Mentor
