For help in Australia, sign out of ebay.com and sign in to ebay.com.au and use the Help page.
https://www.ebay.com.au/help/home
From there, use the "contact us" link, follow the prompts for your issue until you find a link to the chat assistant. Use that to request a chat with an agent or a call back in Australia.
@bubswebcloset wrote:Hi Beautiful Sellers,
Would anyone know what has happened to the customer service contact option?
I cant find any options that would connect me to Ebay Customer Service team either chat or phone
There was always an option to get easily connected, now the option disappeared and it is very frustrating.
Also, anyone would have experienced that sending offers to potential buyers (watchers) do not seem to be appear any longer??
Thanks and regards
On the Sending Offers -- even tho a listing has watchers, you may not be allowed to send offers to those watchers. A watcher or any other 'interested party' (per eBay's bot settings) will only receive an Offer from you for any given item once every XX days. I'm not 100% certain on the date range.
Where are you not seeing the Send Offers option?
On the contact info - I've always had trouble finding it also. It's not on every Help page, which I don't necessarily agree with, but there is usually a Contact Us link at the bottom of the Help page that may/may not open another page with several options, from Chat, to Have Us Call You, or Ask The Community.
My preference is Chat - mostly because I get a transcript of the entire conversation, but also because I don't have to deal with staticky connections or fast talkers and/or heavy accents. My tinnitus makes those poor connections almost unusable, and as I've gotten chronologically advanced, I've noticed I don't do well with people who talk to fast (my Grand Daughter thinks it's funny, and that girl can TALK) or who have heavy accents (never been good with that - moving from MN to Memphis was a challenge, but funny most of the time, bless my heart! 🙂
The other reason for preferring chat is that I don't have a desk phone at work (we all use our cell phones) and I do not want my personal phone number connected to my employer's eBay account. When I'm at work, I have to follow his policies, even when I don't think they are going to get him the results he wants. My personal policies are much different and haven't given me issues with eBay in over 25 yrs. I do not want ME the employee confused with ME the individual. By the time Trust & Safety would recognize that my personal accounts are not managed the same way, it would be too late and I suspect my accounts would be gone.
Which is another design flaw -- if there's a way to turn an account "off", there is also a way to restore it. Always. I know - I spent over 2 decades in IT designing systems for clients all over the country. I never found a client who never made a mistake... so when discussing & designing a new process, I made sure to always discuss and include an 'undo' process. Usually under lock & key, but it would exist for those instances when it was needed. Generally it was cheaper that way then calling me to correct the data every time someone hit a wrong key and said "sure, go ahead, I'm certain" by reflex instead of by intent.
But I'm rambling...
-Bob.
