Click to view entire descripton??? What the heck???

[kates-of-mequon]

Has anyone seen this new layout for listings? I have a button on my last listing called 'click button to view entire description'.

There is a completely blank screen unless one clicks that button. There is NO description of the item for sale until you click this button and then the description opens in a separate window.

What is this all about - an I in a test group?

[amazingarts]

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@Anonymous wrote:

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@tree*fern wrote:

It has been brought up at least once in the Weekly Chat, long before February.   Once should have been enough. 

September 24, 2014, including a link to a board thread about the issue: 

http://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Weekly-Chat-with-the-eBay-Mobile-Team-September-24-2014/m-p/22809761/highlight/true#M2062

September 24, 2014, another post provided links to 5 threads on the Bidding & Buying board about this issue:

http://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Weekly-Chat-with-the-eBay-Mobile-Team-September-24-2014/m-p/22810361/highlight/true#M2071

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So, only one Weekly Chat, not every week for a year? Is that the revised accusation?

The Mobile team was on that Chat, so they're aware of the issue. I didn't recall it. I don't know what else to tell you. I don't recall every post from every Chat, especially a chat that happened almost five months ago. I'll send a reminder to the Mobile team about this issue.

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No,

see my post above.

the accusation is that you need to get with the program Jeff.  We are tired of the  round and round, and the bad attitudetoward your clients with real problems.

You were aware of the problem. You have been aware of the problem.  The problem still exists.

WHY?

[*aflacgecko*]

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@ymeagainlord wrote:
No idea at this point, but I KNOW for a fact I've seen this same "click to see full description" button on listings before now.

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Looking at closed listings has worked this way for a long time. Web searches are often stale, and thus there is an increased chance the listing is closed.

I understand eBay wants to redirect people to active listings, but...

I find this behaviour quite annoying. If I clicked on a closed listing from within eBay, you can be certain that I want to see the description!

[ittybitnot]

How do they know it will negatively impact sales until they test? If it turns out to be negative, we'll drop the feature.

Did not you not previously reply that you do NOT KNOW WHAT THEY ARE TESTING nor WHY?  Those sellers impacted are just science eperiments for the next two weeks?  People make their living here, and should not be treated as statistics.   Just sayin'. 

See your own post #197. What could be negative? What could be positive?  If what they are trying to measure is secret?    When will it be time to drop the feature when nobody knows what they are trying to measure in the first place.  This has me very concerned. 

[lonestartrains]

Jeff-- Aside from the feedback and INAD issues, there is one even larger problem: One of the frustrating things about this new description pop up is that in the window, the buyer has to keep scrolling to see everything. We did not as sellers design our descriptions to be scrolled this way. Example: If a seller uses Auctiva or another listing partner program, the pictures are at the bottom of the description. We have to HOPE that the buyer scrolls all the way down past the verbage and knows that there are pictures beneath. The buyer may not know to keep scrolling past the description to see the many other pictures of an item awaiting. Due to this alone, this "TEST" will have serious impacts on whether or not something even sells or how many bids (ie how high it sell for). Two weeks is way too long to mess with peoples' businesses.

[ymeagainlord]

No - this was showing on listing pages right on eBay on my desktop or laptop, not on the app on my phone.

[vegas-showgirl-shoes]

Sales are stone dead so there is obviously a problem,

[ymeagainlord]

That may have been the case that it was closed listings I was looking at. Even there it's STILL irritating, much less on LIVE and active listings.

[ymeagainlord]

Maybe they don't WANT prospective buyers to see sellers' galleries etc......

[usmc*usnmom]

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@all*about*horses wrote:

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As a buyer/seller who only uses a computer I would be very upset to be forced into something like this just to please the mobile portion of the community.

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Agreed!!

In fact, this whole ridiculous "buyer experience" has helped me to make up my mind about buying here. I already can't find a darn thing--have to Google just to find anything here--and now this? I'm not even going to wait around for the change, if any, to be made. There are plenty of other sites to buy vintage stuff from.

::shrug::  I guess all Ebay wants are 99 cent mass produced junk buyers.

Hubby spent almost 3k here last year on antique and vintage radios. (NOTHING beats an old tube radio, y'all!)  From now on he'll just buy them from Betsy's place. Maybe our business will be appreciated BY THE VENUE there. 

Our kind (vintage/secondhand/antique buyers) is becoming less and less welcome by the day here.

[readabouthorses]

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@ymeagainlord wrote:
That may have been the case that it was closed listings I was looking at. Even there it's STILL irritating, much less on LIVE and active listings.

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What I saw was live listings but you know it might have been right around the time they did that to the closed listings. Maybe it sort of "leaked" over to the live listings for a day or two. I know it was only on live listings for a couple of days because I began to think I had dreamed it.

[tree*fern]

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@Anonymous wrote:

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@tree*fern wrote:

It has been brought up at least once in the Weekly Chat, long before February.   Once should have been enough. 

September 24, 2014, including a link to a board thread about the issue: 

http://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Weekly-Chat-with-the-eBay-Mobile-Team-September-24-2014/m-p/22809761/highlight/true#M2062

September 24, 2014, another post provided links to 5 threads on the Bidding & Buying board about this issue:

http://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Weekly-Chat-with-the-eBay-Mobile-Team-September-24-2014/m-p/22810361/highlight/true#M2071

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So, only one Weekly Chat, not every week for a year? Is that the revised accusation?

The Mobile team was on that Chat, so they're aware of the issue. I didn't recall it. I don't know what else to tell you. I don't recall every post from every Chat, especially a chat that happened almost five months ago. I'll send a reminder to the Mobile team about this issue.

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"Revised accusation"  ?  What are you talking about?   I hope you're not directing that remark to me.  I'm not the person who said it was in every weekly chat.

[georgenmartha]

How many buyers  does this test impact? In other words, what is the percentage of users who are "opted" in? 10% ? 50% ?

[my-cottage-books-and-antiques]

How do they know it will negatively impact sales until they test? If it turns out to be negative, we'll drop the feature.

Jeff, if someone at ebay suggested that they test a description with multi-colored fonts with font sizes randomly varying within each word and cute GIFs of dancing bears between each word, would ebay test the suggestion?

After all, ebay couldn't actually KNOW whether it would negatively impact sales until they test it, right?

My point is, BEFORE any test is conducted, shouldn't there be a clear reason to believe that there's a good chance it will have a positive impact?

What is it about : "Let's hide the description, make the buyer click a special button to see it, and then let's reveal it in a pop-up that requires extra scrolling to see the description?" that would make any reasonable person say : "By gosh, THAT should improve sales?"

[mokie11559]

it gets even better: i had a friend check my listings. she found no description & there is no button that says see full description! she sent me a screen shot to show me, she's not out of her mind! how can I sell something without the description? this will just lead to buyers hitting the back button or snads! of all the stupid, moronic, idiotic, ludicrous ideas ebay has, this takes the cake!

[duchess-at-speakeasy]

No wonder my sales suddenly stopped!  No wonder the number of item views and watchers dived to almost nothing!

While I have not yet been subjected to the "hidden description" syndrome myself,  who knows what my potential buyers see?  Or don't see?

First eBay hides the Payment/Shipping information behind a tab or link, then they hide gallery photos #5 and up, then they hide listings from keyword search . . . and now they think hiding descriptions will improve buyers' experience.

As a buyer, all these so-called improvements are sending me to Etsy, Amazon, Bonanza and individual vendors' websites to buy.

As a seller, I have sold NOTHING since January 20, before which date my sales were actually improving just a bit and the viewer count actually hit double digits for some items.  

So, eBay, stop this stupid test and listen to what your sellers and buyers are saying.  And forget the "we'll protect you from negatives" pacification garbage.  The truth is, sellers won't be getting any negatives as a result of this misguided test because they won't be making sales at all.   The unanimous opinion  voiced on the boards is clear -- dump the test and get back to reality.  Buyers are leaving in droves and sellers are following them out the door.  

~~C~~