You will lose INR claims filed through eBay when tracking is not uploaded before the claim is filed.
@wastingtime101
That information was for eBay claims and I think that requirement has been removed. Was looking for it the other day, and it is nowhere to be found. It was announced in the Seller Update 2018:
Starting September 10, 2018, you will be required to upload tracking in the structured data field before the estimated delivery date has passed in order to appeal an "item not received" claim. eBay will not protect you from a claim if you send the tracking number to the buyer via email.
Without tracking information, eBay can't protect you because we won't be able to confirm your item was delivered. Tracking also benefits buyers by enabling them to track the status of their deliveries. We will also update the eBay Money Back Guarantee policy with the new guidelines.
None of that is in the present policies that I can find. Instead it now says (for eBay claims):
You’ll need to provide tracking within 3 business days of the request being opened, if you haven’t done so already. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. If the order has a total cost (total of item(s), shipping and tax) of $750 or more, it should also show the signature confirmation of the recipient. Learn more about our signature confirmation requirements.
Information regarding eBay claims do not apply to Payment Disputes. This is a payment dispute. There is seller protection for Payment Disputes as follows: (Note the seller must respond in 5 calendar days)
Tracking information from a shipping carrier that shows all of the following:
A delivery status of "delivered" (or equivalent in the country to which the item was delivered);
The date of delivery;
The recipient's address that matches the one found on the Order details page, including the city/county or zip code (or international equivalent); and
Proof of signature confirmation uploaded as an image while challenging the payment dispute, for orders with a total cost of $750 or more. Learn more about our signature confirmation requirements
They this protection is supposed to be offered regardless of what the credit card company decides. They will make the seller wait (sometimes a month or more) anyway. The credit card company may honor the claim simply because it was delivered to the forwarder address, not the address of the card holder. There is also the possibility that eBay will not honor the protection policy and use their usual mantra: it is the credit card company and nothing we can do, once the financial institution has made their decision, we comply with it.
We have seen that happen here.
Sellers have lost INRs with that being the reason. The fact that the buyer is already Naru'd is rather interesting. Even if @or_couture could provide evidence from the freight forwarder that the item was indeed forwarded to their client, it only would void any eBay MBG claims. Again this is not an eBay claim, but a Payment Dispute.
If the OP gets denied seller protection, they will need to contact eBay using the big blue SEND MESSAGE button on this page:
https://www.facebook.com/eBayForBusiness
If it were me, I would contact them on Monday anyway, just to see what they say at this point. Since the buyer is already Naru'd they may put an end to this sooner.
