Chargebacks

[chuman70]

I just got the following message in my email—Your funds are on hold due to a payment dispute.  

The funds in question are from an item sold on Feb 2nd (well past the 90 day access to previous transactions). I am not even able to go back and look at the listing to check the tracking to see if it was delivered.  The buyer never once contacted me asking where it was.   How can I dispute this if I cannot access the old listing?  Please help!!

[ebooksdiva]

You can pull up transactions and tracking information fromAll Transactions   in the Seller Hub under the Payments tab. You can customize the dates to find what you need. 
I just looked up one of my own tracking numbers from a transaction from Feb 2 and it shows up on USPS.  Good luck. 

[mam98031]

Yes as @ebooksdiva said.  There also should have been a link to the Chargeback claim in the email you got.  What reason does the email say that the buyer opened the Chargeback for.  This is important info!!

FYI, get that tracking number as quickly as you can and see if you can call it up on the carrier's site.  If you can, print it out so you have it.

You also might be able to call 1-800-275-8777 and explain your situation. USPS customer service might be able to access your tracking information for the package.  

Buyers have 180 days to file a Chargeback on Ebay.

[vintagecraze50]

Chargebacks done like that well past 90 days are extremely suspicious. You need to find that transaction and find out the reason it went through. If it was an item not received claim the tracking has to be entered in the appeal to win that case. If it was a did not recognize charge claim, the tracking number showing them delivery to the registered users account should be sufficient to win the chargeback. Item not described claim is where you would need to submit Detailed INFORMATION TO eBAY to fight that one. If you do not win the chargeback when you challenge it you will be charged a 20 dollar chargeback fee along with losing your item and your money. These chargebacks are complete hell on here when they happen. Good luck.

[vintagecraze50]

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@mam98031 wrote:

Yes as @ebooksdiva said.  There also should have been a link to the Chargeback claim in the email you got.  What reason does the email say that the buyer opened the Chargeback for.  This is important info!!

FYI, get that tracking number as quickly as you can and see if you can call it up on the carrier's site.  If you can, print it out so you have it.

You also might be able to call 1-800-275-8777 and explain your situation. USPS customer service might be able to access your tracking information for the package.  

Buyers have 180 days to file a Chargeback on Ebay.

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The chargeback claim should have had all this information on the email. BUT a transaction out over 90 days may not have been accessible. WHY? THAT’S PRETTY important information that is needed by this seller AND the reason this chargebacks was initiated. That sellers would have to call USPS after 90 days is crazy. This data should be on the transaction.

[tsme35]

You can also go to your sellers hub, under orders click on archived, ebay added search into last year. I checked past Feb, found a sale and it shows tracking on order details. I tried to search the tracking thru USPS but shows none found.

[caldreamer]

Go to PAYMENTS, REPORTS, ALL TRANSACTIONS (enter time period).    Report will show  cost to purchase label and TRACKING#.

[monica-sells]

@chuman70 

Maybe I missed this response, but the orders/items are available for up to 2 years straight from your "Paid & Shipped" Window

https://www.ebay.com/sh/ord/?filter=status:PAID_SHIPPED

[12345jamesstamps]

Response to the chargeback...be very polite and businesslike...it is basically going to the buyer's bank through eBay.

I did a draft before I typed what I wanted to say...like 1000 words. Then you have to upload something...anything in "documentation" for it to go through which I kept wondering why my response wouldn't go through. Key words to use..."item sold on February 2nd"...make sure that goes in your response...and also "how many days" it has been...I didn't have anything to put in "documentation" so I just put a photo of "Barbie & Ken Christmas photo" in documentation insert. And I won the chargeback which isn't easy.

Good Luck.

[mam98031]

I understand.  I made some suggestions to the OP on contacting USPS to see if they can help retrieve the info.  USPS still has it, it just isn't publicly available.  They even have a program you can join [and pay a fee] that gives you access to tracking for a longer period other than 90 days.

With that said, none of that my be important without knowing the reason the buyer gave for the Chargeback, you can't possibly know how to defend against it or if it is even necessary to defend yourself.  Having the tracking info may or may not be important to the reason for the Chargeback.

And @chuman70  hasn't been back to the thread to tell us the reason for the Chargeback.  So none of us can really give them accurate info on how to proceed.  

[mam98031]

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@12345jamesstamps wrote:

Response to the chargeback...be very polite and businesslike...it is basically going to the buyer's bank through eBay.

I did a draft before I typed what I wanted to say...like 1000 words. Then you have to upload something...anything in "documentation" for it to go through which I kept wondering why my response wouldn't go through. Key words to use..."item sold on February 2nd"...make sure that goes in your response...and also "how many days" it has been...I didn't have anything to put in "documentation" so I just put a photo of "Barbie & Ken Christmas photo" in documentation insert. And I won the chargeback which isn't easy.

Good Luck.

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@12345jamesstamps 

This is an excellent piece of advice, however the OP has to know and understand the reason the buyer filed the Chargeback.  Without knowing that information you can't accurately respond.

[12345jamesstamps]

For a period such as long as that...it is probably "buyer didn't recognize the charge".

Otherwise, eBay has the tracking and such and might step in.

It's how a seller writes the dispute which can be a win or lose situation.

Some sellers will argue and such and that is a no-no because seller doesn't realize they are replying to a bank and not eBay directly.

I actually won a chargeback without the tracking info. which I guess is rare. I don't know.

Again, it's how one presents himself in a businesslike matter.

I learned from losing a few chargebacks and not even knowing what they were before reading responses here and learning quite a bit about them.

Usually the cut off date for chargebacks is 120 days...which the buyer seems to know.

Buyers can do chargebacks beyond 120 days...but if you know what you can say and how to say it you can win.

[mam98031]

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@12345jamesstamps wrote:

For a period such as long as that...it is probably "buyer didn't recognize the charge".

Otherwise, eBay has the tracking and such and might step in.

It's how a seller writes the dispute which can be a win or lose situation.

Some sellers will argue and such and that is a no-no because seller doesn't realize they are replying to a bank and not eBay directly.

I actually won a chargeback without the tracking info. which I guess is rare. I don't know.

Again, it's how one presents himself in a businesslike matter.

I learned from losing a few chargebacks and not even knowing what they were before reading responses here and learning quite a bit about them.

Usually the cut off date for chargebacks is 120 days...which the buyer seems to know.

Buyers can do chargebacks beyond 120 days...but if you know what you can say and how to say it you can win.

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I try to steer clear of making assumptions.  It is a good way to create additional issues either for the seller.  If the seller assumes that to be the case, they may not respond in the way necessary for the actual reason for the Chargeback.

Arguing is never a good approach to rebut anything.  Facts and evidence is the way to go.  And if you don't know what the reason for the Chargeback is, you are guessing at the facts and evidence you need to submit.

Tracking isn't be all and end all evidence to win a Chargeback, it will always depend on why the Chargeback was opened by the buyer.  The seller has access to this info.  So the OP knows what the reason is.  Hopefully they will come back and tell us so we can more accurately advise them and we don't have to make assumptions that may or may not be correct.

Cut off dates vary.  Ebay's rule is up to 180 days.  Credit card companies have various time limits for filing a chargeback.  Some are 60 days, some 90 and some longer.  It depends on the Credit card used and the rules for that credit card.

[aristocratsandgypsies]

Hi,

I have just lost a Payment Dispute / chargeback to a 0 feedback buyer, for an item + shipping of almost $400, importantly the buyer joined eBay on the day of purchase.

How can eBay allow a 0 feedback buyer who had had eBay confirm who they were prior to purchase with a phone call & or text, who would have had to supply an email address, & would have had to provide bank details on that day, then allow them claim Transaction Not Recognized for a purchase made on the same day that they opened the account?  They opened the claim only a few days after purchase.

Now herein lies the rub.

As a rule, shipping from Spain to the USA would take around 4 days, but there was an issue with pickup at the UPS point, there had been a delay, the parcel had not left Spain, I immediately contacted UPS to have the parcel returned to me, the UPS agent made a mistake, tried to stop another parcel, & this parcel was allowed to travel to the USA.

Luckily I then spoke to another terrific UPS rep, who managed to stop the delivery after it had arrived in the USA & to cut a long story short, it was returned to me a month or so later, but not before I had lost $40 outgoing shipping & $70 or so in return shipping & customs fees.

I had presumed that if the case was found in the buyers favor I would be able to issue a part refund, deducting my costs, how wrong was I, for even though eBay had held the buyers payment from later sales, I had imagined I would have the option.

We only have 3 days to respond to a payment dispute, which is laughable. Had there been more time I would have allowed the parcel to be delivered, I could then have uploaded tracking into the case showing it was delivered, & I would have been fully protected, so with the parcel stuck in Spain I did the only thing I thought was realistic.

The account is now closed, have eBay allowed this buyer to open further accounts? They are based in Fall River MA, so be warned anyone selling to people with 0 or little feedback with surnames  Odufuwa or Ayowa in the USA

This morning I was issued a courtesy payment for fees of around $50 after my second & more furious email to eBay, but this only because of support agent lottery where my email happened to fall on the desk of a decent customer support agent who wanted to help me.

PayPal informed me years back that Chargebacks are on the increase, if it is this easy for 0 feedback buyers to play the system, and believe me, they are always learning when they have the chance to scam someone, then shouldn't eBay start taking more note & act accordingly? Couldn't eBay at least give us more time if the item in question is still in transit?

[kh-laura]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.