Chargeback protection not there! Does eBay really have top rated watch seller's back?

[windycitywatchcollector]

An oversea's customer files a chargeback several months after opening an eBay claim.  eBay CS and MP team is saying Item not as Described does not meet their criteria for seller protection.  This is in spite of the fact buyer opened the eBay case saying he received an empty box from his freight forwarder.  

Nobody from eBay seems to want to step in on the eBay business facebook page and do the right thing either.

How is it, the eBay platform allows a new buyer from overseas to open an account, then purchase a $1000+ item,  use a freight forwarder address in Delaware and this did not raise any flags on eBay's system?  Isn't this their negligence?  When PayPal ran payments for eBay, freight forwarding automatically excluded a buyer from making a claim even on a chargeback once it was signed for at the forwarder. 

Come on eBay....stop pushing the liability to the small business customer on your site and take some moral responsibility!  Managed payments has some real problems and eBay needs to address these and make their sellers whole when it is their process causing the loss!!   

The CEO of eBay,  Jamie Iannone, was on CNBC recently touting growth in high-end watches which is my area.  How can we sell these high value potential fraud targets on eBay's platform if we are not adequately protected and reimbursed when we follow eBay's procedures? 

I've been on eBay's platform since the 1990s, am a top rated power seller and own stock in the company!  How about someone on eBay going to bat for me and showing some good will?  

[luckythewinner]

Chargeback protection not there!

Does eBay really have top rated watch seller's back?

If you re-read the two sentences above, I think you answered your own question.

[dariudaudery_0]

Ebay CS is fairly bad. You will need to waste allot of time to get any kind of help or you will just waste time and get no help.

As for Chargebacks, some are easy to win and some may not even be covered by eBay's at all.  

There are types of chargebacks that are easier to fight and types such as "did not receive refund yet" or similar ones that are quite hard and unlikely to favour the seller.

[itscalledapostingid]

Is the Payment Dispute still open?

If you won the ebay INAD case and then lost the Payment Dispute that should be covered by ebay's Seller Protection if I am interpreting the policy correctly. Meaning if the dispute is lost ebay forks over the money themselves and waives the dispute fee.

[windycitywatchcollector]

You would think so except, the original case was closed without saying it was in my favor because the buyer opened a return request saying he received an empty box (from his freight forwarder).  He then opened a chargeback saying ISNAD.  eBay says it is a different reason therefore no coverage.  The reality is it is a $1000 claim and no one wants to take ownership of the problem within eBay.  I've spent hours taking to people including team leads in MP.  OMG, eBay and me have lost over $1000 in time on this.  

Fact is this was a "0" feedback new buyer in South Korea that was allowed to set up an account and buy a high value item from me and have it sent to a freight forwarder.  How does eBay's system allow this??  I always assumed I was covered if I sent to an address on record and capture a signature.  Under PayPal, I think I was covered.  Not so now....eBay please address this costly problem.  In the mean time, sellers beware!