eBay

zamo-zuan · ‎07-09-2020

This morning I had noticed some strangeness on eBay. Certain pages weren't appearing, graphs weren't matching. Our sales graph was 2 hours behind, and the sales amount for that time of day was incorect (and $500 less than our actual sales amount).

I then checked the Traffic pages, and noticed between 11AM and 2PM, traffic did not move, despite us having a few sales since then (albeit much slower sales than we've had in months).

Well, I checked again at around 2:30PM, and it still seemed the same. I decided to assess our server software to see if there was anything going on.

Our software has been receiving this error since then:

eBay API request error: Error: Sorry, something went wrong. Please wait a moment and try again. (10007)

If we look up what this error means, on the eBay API site: https://developer.ebay.com/devzone/xml/docs/Reference/ebay/Errors/errormessages.htm

This error means:

Error 10007 ("Internal error to the application") indicates an error on the eBay server side, not an error in your application

I would recommend everyone check their stores for any errors, and make sure to report the problems to eBay. That way we have some evidence that we were affected by this issue, and hopefully we'll be protected if we receive any damage from eBay.

In our case, hundreds of stock updates and/or price updates that we've been performing today have NOT successfully completed.

Good luck all, and please, if you find any issues please post here. Hopefully a compilation of the problems might narrow down exactly what's going on, or help find a correlation between the issues we're facing!

lure-voldemort · ‎07-10-2020

About 600 of my listing went from "paid shipping" to "free shipping" around the same time. They're back to normal now, but I got burned on 2 sales. WTH?

zamo-zuan · ‎07-10-2020

@valueaddedresource wrote:
@zamo-zuan how is it going today? Are you still seeing such a large amount of errors or does it seem like eBay is getting their *stuff together and getting it fixed?

Seems to be mixed results.

Upon getting in the office, everything looked great and traffic seemed back to normal. But now, it seems the problem is starting up again.

Here's another timeline:

Seems intermittent now, but got much worse within the last hour. Might imply things are traffic related and eBay's server is having trouble as the site gets busier?

About to do some testing, hopefully I'll find any sort of correlation or work-around. Otherwise, I'll try to come up with a way that others can reproduce this in eBay's API testing tool.

zamo-zuan · ‎07-10-2020

Initial testing is showing that it's not the "Revise" function itself, but certain parameters being adjusted by the revise function.

I haven't been able to figure out exactly which parameter yet, but I'm working on narrowing it down. So far, it seems either Item Specific or Shipping related.

I suspect it may be related to some new data labeled as "Source" I'm seeing that I don't recall seeing there in the past. But since our software isn't designed to tweak the data placed there by eBay, I'll need to deploy an update with that capability, and I won't have time for that until this afternoon.

Will follow up once I have more info!

mcdougle4248 · ‎07-10-2020

@zamo-zuan

I am just a small seller and do not use APIs so I don't know if this will help at all, just throwing it out...Last year when I signed up for MP, during the activation phase eBay went into my account and "updated" my business policies. After they finished I had to go in and rename, delete some duplicates and reset my default shipping.

ekmadonna · ‎07-10-2020

I personally have been getting numerous error messages and OOPS Something went wrong for over 2 weeks now. For the last 2 weeks every time I list items in bilk and hit submit then "OK", I get diverted to the ERROR PAGE / HOME PAGE. I have been have many issues with error messages in Seller Hub and Sign In Page also. Not encouraging with Managed Payments just around the bend.

esg-enterprises · ‎07-10-2020

Zamo, be careful going public with this, you might end up " sleeping with the fishes".

If you disappear from these boards we will form a search party, lol

zamo-zuan · ‎07-10-2020

@esg-enterprises wrote:
Zamo, be careful going public with this, you might end up " sleeping with the fishes".
If you disappear from these boards we will form a search party, lol

lol. Somebody out there knows a guy who knows a guy!

zamo-zuan · ‎07-10-2020

Found the culprit!

Shipping information.

Any revise that contains any shipping information is causing the eBay server error.

I can not yet confirm if this is related to MP yet. For now, I've just disabled shipping information being sent, and revise is working properly.

I don't know that I'll have time in the day to mess with the eBay settings to see if I can get shipping sorted. But for now, at least there's a clear answer to what's been causing this error.

Attempting to revise shipping information directly on eBay is acting a bit weird as well. It results in a very long load time, and has not been successful each time, but does seem to be (somewhat) working.

For anyone out there who uses the eBay API for managing your store, it would be best to temporarily remove any edits to shipping information.

For any eBay users who need to edit shipping information, I would be really careful using tools like the Bulk Updater or File Exchange. They're normally quite buggy, and it seems with this type of issue going on, you may corrupt your shipping information.

And finally, for any users who are signing up for MP, be careful as this may be related to that as well. Per @mcdougle4248 , this might end up being the source of the problem.

I'll continue updating the thread with more information, but likely won't be spending any more time on this until Monday!

valueaddedresource · ‎07-10-2020

@zamo-zuan wrote:
Found the culprit!

Shipping information.

Any revise that contains any shipping information is causing the eBay server error.

I can not yet confirm if this is related to MP yet. For now, I've just disabled shipping information being sent, and revise is working properly.

I don't know that I'll have time in the day to mess with the eBay settings to see if I can get shipping sorted. But for now, at least there's a clear answer to what's been causing this error.

Attempting to revise shipping information directly on eBay is acting a bit weird as well. It results in a very long load time, and has not been successful each time, but does seem to be (somewhat) working.

For anyone out there who uses the eBay API for managing your store, it would be best to temporarily remove any edits to shipping information.

For any eBay users who need to edit shipping information, I would be really careful using tools like the Bulk Updater or File Exchange. They're normally quite buggy, and it seems with this type of issue going on, you may corrupt your shipping information.

And finally, for any users who are signing up for MP, be careful as this may be related to that as well. Per @mcdougle4248 , this might end up being the source of the problem.

I'll continue updating the thread with more information, but likely won't be spending any more time on this until Monday!

Yay @zamo-zuan ! So glad you found some answers and thanks for sharing them here to help others.

Shipping information would also seem to make sense of that one Twitter report I saw having API problems with printing labels.

The eternal optimist in me hopes maybe it could indicate they are tweaking something around shipping to deal with all the ridiculous "estimates" and "guarantees" they make to buyers that are not based on seller's actual handling times or any form of realistic delivery times from the carriers (especially during a pandemic), but that's a whole other kettle of fish. 🤣