@arcade.gamer wrote:Back in Oct 2020 I sold a item on ebay. On Nov 13 the buyer requested a return indicating the item doesn't work. The buyer had til Nov 27 to return the item. They provided a usps tracking number 9382020585500025194367 that still shows that it's in Pre-shipment meaning it was never dropped off.
screenshot 1
https://i.ibb.co/zPgwVnb/1.jpgNov 27 passed and the item was never returned. I asked ebay to step in, and they told me to wait about a week as they were investigating.
On Dec 15 the case was ruled in my favor stating "The buyer did not return the item to you within the required timeframe. This case will not affect your seller performance. Any feedback left for this transaction will be removed." the funds that was placed on hold in my paypal were released.
Then 2 weeks later on Dec 29th I checked my paypal and noticed it has a negative balance of -$2,074.34.
https://i.ibb.co/vXFmsNX/image.jpg
I went to check my ebay messages and I get a message from ebay saying "We refunded the buyer for case #5253467237". stating that This case is now closed and your automatic payment method will be charged $2,375.00 in 10 days.
This was on dec 29th 2020, two weeks after it was resolved on Dec 15th in my favor. https://i.ibb.co/km5Fh1C/2.jpg
I went to check the Case details and it says:"We reviewed this case again and decided to refund $ 2,375.00 to the buyer. The refund amount of $ 2,375.00 will be recovered from you by eBay."
https://i.ibb.co/bFYp9Xh/3.jpg
I check the case details and the tracking number that the buyer uploaded is no longer showing.
https://i.ibb.co/mX3W8QY/4.jpg
Luckily I took a screenshot from months ago of the case because I remember that tracking info seem to disappear whenever we escalate a case and ask ebay to step in.
I never got the item returned. The tracking still shows pre-shipment and not delivered. Any thoughts, suggestions or advice?
The most likely reason for this has already been suggested ... the tracking # provided was probably the prepaid shipping label from the case, but the buyer probably used a different tracking # to return the item. Buyer provided this to eBay in an appeal of the original case, and won their appeal. eBay employees will not be able to confirm if this is the case or not, because they can't discuss account specific details. The OP can unravel this because the information would be in the case details, and probably in their emails as well.
Unfortunately, we only have part of the story here. I would have expected most sellers would have stayed on top of their accounts, especially if there was any suggestion (such as the type of item sold, which might have been gaming equipment of some type based on OP's ID) that there might be issues with the transaction.
Many members use posting IDs, or ask questions here from a buyer ID rather than their selling ID, but in this case, I have to wonder why OP has posted here at all, if they aren't going to tell the entire story or provide enough information for us to be able to help them or investigate the case at all, (which they haven't).
Given the likely type of item (video game equipment) and the value of the transaction (over $2,300), was this something like a PS5? There were a number of PS5 systems sold around that amount in that time frame, which was decried as scalping, price-gouging, and illegal on gaming forums. The sellers were heavily criticized for using unfair "bots" to buy up all the available systems within seconds as they were released, which was considered unfair and immoral, and it appears that those who were not able to buy their own systems as a result, considered those sellers to be fair game when they tried to realize the profits from their "illegal scalping". Both the "gouging" sellers and the buyers involved in this were very sophisticated and highly computer literate, so it's kind of a financial war between very advanced techno-geeks. I'm not saying that I agree with what was done on either side. I'm just pointing out that this situation probably isn't as straightforward as it might appear.
I don't expect to get an explanation about this, but since this is the most likely explanation for what happened, it seems likely to be a waste of time and would accomplish nothing.
