Cant send invoice to Sellers?

[bnmsem]

I combine shipping on multiple items. Before the Buyer pays, I create an invoice with combined shipping. Changes made by Ebay - Send Invoice is no longer a drop down option. Now I have to refund customers.

1) How can I get combined shipping (I charge flat rate) so it combined=s the shipping on the outgoing invoice

or

2) Allow Sellers to be able to manipulate invoice based on Sellers business needs.

Am I missing something here? Please help an old dog who has been on selling on Ebay for 24 years.

Thank you

[heckofagame]

Has the buyer already paid? If so, you can't send an invoice for paid items. You can combine items when you create a label though. 

[ten_o_nine]

I don't know why one time it's seller and other time it's buyer, if buyer has paid for items, how can you send an invoice on paid items, you can set up your shipping to pay for one shipping and maybe an extra $ for each additional item, but buyers have to add all 3 to their cart before checking out. It will not work if they buy each item individually.

[44012]

Have the buyer add all the items they want into their cart. The buyer then clicks the request total. Then you can send combined invoice and change shipping.

You can set up a business policy as well to add, for example, an extra $1.00 per item in addition to the shipping. This usually only works well with like item or items that weigh about the same. I use this for selling multiples of the same package of invitations.

I refund shipping quite a bit on multi line orders.  Folks don't always use their cart I think because they buy from so many different sellers at the same time.

[gedney]

Several times over the past month I have had the message "cannot send invoice because the buyer has paid...etc" pop up seconds after the auction has ended and when they have,. in fact, not paid. I've reported it more than on once with no response. Like that's a surprise.