10-01-2023 01:10 AM - edited 10-01-2023 01:11 AM
It's surprsing this still happens in 2023 while I remember seeing them more than 2 years ago.
Due to my recent change in address, the shipping labels I added via ebay did not show my latest sender's addresses. I did not figure that out before I must ship the item away, so I decided to buy another label directly at the USPS and ship right away. Later I went into my account and voided my previous 2 shipping labels, but I could neither delete them or add the real one. Everytime I tried it (delete or add), it just keep saying "an unknown error occured..."
The item is delivered but money will be still on hold till a much later time and eventually I will be responsible for "not shipping it for too many days" because ebay never knows the actual tracking number?
10-01-2023 01:31 AM
Due to my recent change in address, the shipping labels I added via ebay did not show my latest sender's address
If your shipping labels did not show your new address, that's because you forgot or did not change it.
If it's not letting you void a label(s) that could be a glitch, although I have not seen anyone else reporting that issue. I would contact ebay.
10-01-2023 02:12 AM
@inhawaii wrote:Due to my recent change in address, the shipping labels I added via ebay did not show my latest sender's address
If your shipping labels did not show your new address, that's because you forgot or did not change it.
If it's not letting you void a label(s) that could be a glitch, although I have not seen anyone else reporting that issue. I would contact ebay.
The OP said the item was delivered. So because it has in fact can be used it can not be voided. Otherwise, you are right. It is his own fault for not correcting his address before he shipped.
10-01-2023 03:09 AM
But if it was delivered with the (alternate) labels he bought from the post office, shouldn't he still be able to cancel the original ebay labels?
10-01-2023 03:26 AM
How long you have to void a shipping label depends on the shipping service you used.
Tip
If you intend to ship the order related to the voided tracking number, you'll need to add the new/correct tracking number to the order as an additional tracking number.