Cannot add my own tracking. The item is already delivered but I am stuck with the invalid trackings

[vrships2012]

It's surprsing this still happens in 2023 while I remember seeing them more than 2 years ago.

Due to my recent change in address, the shipping labels I added via ebay did not show my latest sender's addresses. I did not figure that out before I must ship the item away, so I decided to buy another label directly at the USPS and ship right away. Later I went into my account and voided my previous 2 shipping labels, but I could neither delete them or add the real one. Everytime I tried it (delete or add), it just keep saying "an unknown error occured..."

The item is delivered but money will be still on hold till a much later time and eventually I will be responsible for "not shipping it for too many days" because ebay never knows the actual tracking number?

[inhawaii]

Due to my recent change in address, the shipping labels I added via ebay did not show my latest sender's address

If your shipping labels did not show your new address, that's because you forgot or did not change it.

If it's not letting you void a label(s) that could be a glitch, although I have not seen anyone else reporting that issue. I would contact ebay.

[richard1rst]

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@inhawaii wrote:

Due to my recent change in address, the shipping labels I added via ebay did not show my latest sender's address

If your shipping labels did not show your new address, that's because you forgot or did not change it.

If it's not letting you void a label(s) that could be a glitch, although I have not seen anyone else reporting that issue. I would contact ebay.

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The OP said the item was delivered. So because it has in fact can be used it can not be voided. Otherwise, you are right. It is his own fault for not correcting his address before he shipped.

[inhawaii]

But if it was delivered with the (alternate) labels he bought from the post office, shouldn't he still be able to cancel the original ebay labels?  

[johnrj1226]

How to void a shipping label

How long you have to void a shipping label depends on the shipping service you used.

• USPS: You have 5 days to void a USPS shipping label that you printed on eBay, and it can take up to 21 days for USPS to approve or reject the refund. If it's approved, you'll receive an email that you have been refunded
• UPS: You have 5 days, or 120 hours from creating the label, to void the label on eBay for a refund
• FedEx: You have 5 days, or 120 hours from creating the label, to void the label on eBay for a refund
• eBay Standard Envelope: The labels are non-voidable once they have been printed. Please review the terms and conditions here - opens in new window or tab.

Here's how to void a shipping label you printed on eBay:

1. Go to Manage shipping labels - opens in new window or tab.
2. Find the item you'd like to void the shipping label for, then from the Actions column, select More Actions, and then select Void.
3. Choose your reason for voiding the label. If you want to, you can add a message for the buyer.
4. Select Void shipping label.

Tip
If you intend to ship the order related to the voided tracking number, you'll need to add the new/correct tracking number to the order as an additional tracking number.