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Cancelling an order

Recently I sold a pair of shoes but I put the incorrect paypal in, when the buyer sent the payment paypal said I could claim the money by making an account, i tried making an account but it gave me an error, now I'm trying to cancel the order but ebay isnt letting me it gives me an error.

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Cancelling an order

When you create a seller account, you’ll need to add a payment method to pay for any eBay selling fees or charges. You can choose direct debit, credit card, or PayPal.


KrazzyKats  •  Volunteer Community Member  •  Buyer/Seller since 1998

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Cancelling an order

You can't cancel the order, because there is no where to refund the monies already sent by the buyer.

 

You need to setup your PayPal account with either a direct debit, credit card, or PayPal. 

 

Use the same email for eBay and PayPal.

 

Before you can cancel, you will need to receive the monies the buyer sent, and you can't do that until you setup your PayPal account.


KrazzyKats  •  Volunteer Community Member  •  Buyer/Seller since 1998

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Cancelling an order


@env_8231 wrote:

Recently I sold a pair of shoes but I put the incorrect paypal in, when the buyer sent the payment paypal said I could claim the money by making an account, i tried making an account but it gave me an error, now I'm trying to cancel the order but ebay isnt letting me it gives me an error.


WAIT!!  If you haven't cancelled the order yet, there is another option.  You can go into your proper PP account and ADD the bad address as an email address you accept payments from into your account.  That will resolve the issue and no cancellation is needed.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
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Cancelling an order


@env_8231 

Just add that email address to your Pay Pal account so the payment will go through.

 

 

 

 

Have a great day.
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