Canceling an order

[cherylb78]

I had listed an item that was listed as “local pickup only”. The buyer paid for the item and then realized that. Then messaged me saying they thought I would ship the item and if not to cancel the order. What should I do in this situation?

[fashunu4eeuh]

Hi, yes, i would honor the buyer's request and cancel, using "buyer requested" as the reason. Is it truly something you are not interested in shipping?

[tunicaslot]

Mistakes do happen and I'm assuming it was the steamer trunk which is beautiful! I can see where the buyer was so excited they found this piece that they didn't pay attention to the shipping method.

Just cancel the transaction as buyer requested.

[castlemagicmemories]

Sorry you lost the sale; you had a too hasty buyer there.

Cancel the sale using buyer requested; you won't get a defect for that.