Canceled and refunded an order but still showing I should ship

[gmas7readers]

Asking for help............again lol.  I notified a buyer that I had made an error and the item was sold last week. I refunded the buyer but I'm still getting the notification to ship the item. I went back to the order and clicked cancel but am told I can't cancel since I have refunded the buyer. Now what? Thanks for any help, Pat

[mam98031]

@gmas7readers 

Simply refunding a buyer does NOT Cancel the transaction.  Cancelling a transaction is a function all its own.  You will have to chose a reason for the cancellation too.  None of the reasons really fit your situation, so you will need to chose that you were out of stock on the item.

[gmas7readers]

Thank you for replying. I "talked" with a virtual assistant who assured me that all was well. I signed on this morning and there it was, on my notifications, "paid-ship now"!  I have a coffee cup that says "sometimes you just have to laugh" Thanks again, Pat

[mam98031]

I'm not sure I understand.  What I said previously is true.  The notification will stay there until you actually cancel the transaction.  Your choice.