Cancel order.... because it is from a scammer

[ezgeneratorswitch]

We have been getting orders from scammers>>> the biggest tip off is they have only been a member for 1 or 2 months. We also reach out to ALL the phone numbers they have listed with EBay and none of them either work or have been set up for messages. If you have other ideas on how to work around these people please leave a comment. 

     Ebay needs to stop issuing refunds so quickly...

[slati_2013]

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@ezgeneratorswitch wrote:

We posted this for your information, to pass along what "we have seen and experienced" 

  WE also asked " if you have other ideas on how to work around these people leave a comment"

                     Not one suggestion.

  Most are engraved at finding something we did wrong or twisting what was written, hmmm thought we                 were here as a group to learn from each other?

                1)  No one stated 1 or 2 months makes you a bad buyer

                2)  We check their feedback which was zero and they have no purchases or sales

                3)  We check the phone numbers they leave and have found out none are correct. We get not   

                                    everyone leaves their real numbers

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Number 2 and 3 describe every business and government agency that has bought from me. They are looking for something, find it online, create an account to buy it. I have had countless buyers create accounts the same day they bought something.

You are selling an item that mostly businesses would want.  And many of these businesses are using new accounts or accounts they rarely use to buy your item. If people are buying your items to resell them, then either increase your prices or be happy you sold it for the price you wanted. 

[powell-collectibles]

Seems to me that you have an inordinate number of scammers, based on previous posts.  I don't doubt your experience one bit - it is a reality that you understand, and I don't.  I really don't second guess how someone with so many sales deals with scammers.  That's just my take - others might disagree.  Just like I take your post as right from your point of view, take the advice (and criticism) from the other posters in this thread as "right" from their experience and resulting point of view.  

[soh.maryl]

You stated or implied that you can identify scammers because they will have been here only 1-2 months and have no feedback.

My question to you was how much feedback you had when you'd been here 1 or 2 months.  

[youn2240]

The board is being purposely obtuse again. I believe op clearly said that when he is scammed it tends to be a 1 or 2 month old account. I cannot find the post where he says every account this is one or two months old is a scammer. as a seller I believe he has noticed this about the accounts that he is getting scammed by because he probably looked at their account and found out they were mostly one or two months old after he got scammed by them. I think the way you're attempting to frame what he clearly said as something else is weird but expected. 

[powell-collectibles]

When i see a thread like this one, i see:

 

[soh.maryl]

"The biggest tipoff is that they have only been a member for 1-2 months." 

[youn2240]

His post isn't one sentence. That's showing a severe lack of understanding of what he is saying. You're ignoring that he is refunding these one to two months old accounts and they are sending back empty envelopes because they understand how to choose a return option that sellers basically have no defense against. He's not asking your advice about how new accounts are fine. He is asking for help with a massive issue he is having and you're just derailing the thread again for some weird reason. 

[powell-collectibles]

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@soh.maryl wrote:

"The biggest tipoff is that they have only been a member for 1-2 months." 

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I think that you are missing the rest of the message.  Regardless, it isn’t the important  piece of the OP’s message.  Let’s try to be welcoming to those looking for real help.  This just seems mean-spirited.

[youn2240]

It's such an odd product to be having this happen at the highest rates of scam returns or even regular returns I have ever heard of happening to a seller. It just seems like something that would be bought by homeowners, electricians, or contractors. 

[broto_64]

Omg I have had I think two different sellers actually try to call me in the past 20? years or so and let me tell you I find that extremely bothersome... You as a seller need to do your job, and that job entails mailing the item I paid for and if you can not do that then you shouldn't be selling online.
And do not call me, there is absolutely no reason for that.
Don't text me either.
I could go on, and on and on.

[reallynicestamps]

 You sell an item

You ship the item

The buyer receives the item.

The buyer makes an eBayClaim? as Not As Described. 

You respond with a Return Shipping Label.

The customer returns the item and you refund. 

The loss on return shipping is a business expense and tax deductible.

OR 

The buyer makes and eBay Claim as Not Received.

You respond by manually personally actively putting the tracking number into the Claim.

The buyer loses the Claim.

OR

The buyer makes a chargeback.

You tell eBay (who are handling the chargeback) that you will accept the return and refund. 

You give eBay the tracking number to show that it was delivered to the correct address. 

The buyer loses the chargeback. 

A couple of preventatives.

If you feel this may be a scam purchase, add Signature Confirmation to the shipment. Message the buyer that you are doing this "for his protection".

Google the address to see if it is a business. Signature Confirmation is even more important there. 

Note that there is no problem with buying on eBay for resale, on eBay or elsewhere. 

The problem is advertising the product but only buying it after finding a customer. 

If the buyer and seller have a contract, there is no problem. 

Are these Guest Buyers? 

Are the addresses always the same?

[mam98031]

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@ezgeneratorswitch wrote:

I can explain it to you but I can't understand it for you >>> So explain it to me how YOU would know anyone here cancels an order and for what reason?

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When a seller Cancels an order, an email is sent to the buyer and in that email it tells the buyer what reason the seller chose.  They asked because the proper reason for the cancellation would be a seller reason which is OOS/Damaged.  You are guessing that they are a problematic buyer.  But then there is no reason available when filing a Cancellation for a problematic buyer.

You have every right to do what you think is best for your account.  That isn't the point.  

Ebay is cracking down on sellers that abuse the Cancellation system and if you are cancelling for any reason other than OOS/Damaged, then you fall in that category and are risking sanctions. 

[redmodelt]

RE OOS:

Solved: Out of stock defect - The eBay Community

[kibble-net]

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@ezgeneratorswitch wrote:

After we do all the paperwork and documentation they file with their CC company and get their money back anyway, EBay REMOVES them from the platform, every time. Based on that alone EBay is convinced they are scammers

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Ebay has seller protection for this sort of thing, but in order to be protected you need to track your packages, and get a signature if it's over $750. Then you have to give Ebay that info when the payment dispute is opened. 

[mam98031]

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@redmodelt wrote:

RE OOS:

Solved: Out of stock defect - The eBay Community

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@redmodelt 

What is your point or did you have a question?