Can we, as sellers, charge Order Cancellation fees?

[ramonv-majorleaguepins]

I am getting tired of people buying things, and then changing their minds, after I have already pulled the item, printed the packing slip, and packed it up.
They are wasting my time, paper, ink, tape, etc.

Does ebay allow us to charge a cancellation fee?  Something high enough that I wouldn't have to worry about doing the cancellation through ebay to get my fees back?
I would simply refund them through Paypal, minus say, $2.00 to cover my time and expenses.

[duchess-at-speakeasy]

No.  Buyers have the right to cancel an order.  If the order has been paid and shipped, you can charge a restocking fee to lessen the refund.

Until you have a paid order, you do not have a sale. Therefore, you do absolutely nothing until the money is yours.  If no payment, file the UID to recoup the FVF.

If a buyer cancels after payment but before shipment, you simply cancel as "buyer requested" to recoup the FVF. Then increase the price when you relist the item.

~~C~~

[ywhat4now]

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@ramonv wrote:

Does ebay allow us to charge a cancellation fee? 

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  No.......Ebay does not punish buyers for cancelling a sale............only sellers.

  You can decline the buyer's request.........but that's a mighty slippery slope.

[mam98031]

I agree.  And by handling it this way you are only out the 30 cent PP transaction fee.  Just a cost of doing business.

[redbud_farm]

I'd just not do anything till the payment is in my account.

As to charging a fee, buyer would just do a charge back and leave a negative. And no unpaid item protection as they paid a fee

[ramonv-majorleaguepins]

Sorry, I thought I had made it clear that the orders I'm referring to are paid for already.
Canceling as Buyer Requested gets my ebay fees back, but not my time and supplies. And only gets the 30 cents back from Paypal with some work.
Increasing the price is not an option.

[ramonv-majorleaguepins]

30 cents, and my time and supplies.
And how do I get my restocking fee if the item hasn't shipped yet? I don't think I can.

[*eponymous*]

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@ramonv wrote:
Sorry, I thought I had made it clear that the orders I'm referring to are paid for already.
Canceling as Buyer Requested gets my ebay fees back, but not my time and supplies. And only gets the 30 cents back from Paypal with some work.
Increasing the price is not an option.

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No, you do not get reimbursed for your business expenses.  Working from home, you're on your own clock.

Use a thermal printer for a .02 label, and you can get some thermal labels free from UPS.  Laser printer labels also cost a few pennies, like .04.  If you use an inkjet, that's not a good business decision.  Packaging time?  The package is ready to go if it sells again.  FIgure out how to minimize your costs and maximize your profit.  If you can't increase the item prices a few cents, that is something you should think about when selecting items to list.

Restocking fees in a listing are the fastest way to get SNAD returns.  The only use for a restocking fee is to recoup original shipping on a buyer's remorse return.

[ramonv-majorleaguepins]

I do use a thermal printer. can't use that for the packing slip. Package is NOT ready to go, when it has someone else's packing slip with it.
I do have 20% restocking fees on all of my items. Have to discourage those returns, and recoup ebay fees, paypal fees, packaging costs, time cost, etc.
This should not be a "business expense."
Raising prices because some people cancel their orders is an incredibly foolish way to do business.
You buy something, you bought it. Most other sites, you have maybe an hour at most to cancel an order.

[redbud_farm]

Buyer won't pay a restocking g fee, they just file item not as described, seller is for ed to refu d 100% a d pay return shipping.

[usgamecollector]

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@ramonv wrote:

I am getting tired of people buying things, and then changing their minds, after I have already pulled the item, printed the packing slip, and packed it up.
They are wasting my time, paper, ink, tape, etc.

Does ebay allow us to charge a cancellation fee?  Something high enough that I wouldn't have to worry about doing the cancellation through ebay to get my fees back?
I would simply refund them through Paypal, minus say, $2.00 to cover my time and expenses.

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I used to charge a restocking fee of $1 for every canceled order. That paypal refund fee alone is $.30.  I would say 99% of the buyers wouldn't care and would just be thankful that I canceled the order for them. If they complained I didn't charge it.

This was before ebay required you to give a full refund to cancel the order.

[mam98031]

I believe eponymous was referring to the 30 cent PP fee that you don't get refunded.

If a buyer wants to cancel an order after they have submitted payment, but before you have packaged the item, then you are only out a little bit of your time and the 30 PP fee as all other fees would be refunded once you did the cancellation through Ebay.  And I think that is what eponymous was specifically talking to.  Not any item you had already packaged and had ready for mailing.  

[babylove80jr]

if you tried this, you can expect a good amount of negative FB.

[ramonv-majorleaguepins]

Wouldn't they have to prove the item was not as described?

[ramonv-majorleaguepins]

Can't leave FB on a cancelled order...