Can't choose store category when listing

[slim.pickinz]

I've been dealing with this issue for a while now and it's become quite frustrating...

When listing I no longer get the option to choose which store category to link the listing to.  The only way I can get my items linked to my store categories is to use bulk editing after the listings are live. If I try to revise an individual listing, it still doesn't give me any store options.  Also, I am no longer able to set my promoted rate when setting up a listing. Instead, after I submit the listing, it asks me if I want to promote it (to whatever ridiculous rate eBay recommends, no option to change) I can edit this after the listing is live though. I used to be able to choose these options when setting up a listing.. I am not sure what happened or how to fix it. I should note that I do all of my listings from my mobile device, possibly an app issue?   Thank you for any help you can provide!!

[rfmtm]

Sounds like an app issue as the browser way works find.  Post this on the app board for comment.

https://community.ebay.com/t5/Mobile-Apps/bd-p/iosapp

[ebooksdiva]

Try using your browser on your mobile device until the app gets fixed. 

[inhawaii]

I went to your store and I don't see any store categories.

Maybe that's why you are unable to select a store category?

Go to my store and look under the round store logo to the left.

Then go to your store and look under your store logo.

I see no store categories.

[inhawaii]

Wait!  You don't have a store!

I was looking at your list of items for sale.

Are you talking about another selling ID?

[slim.pickinz]

That's a major problem because I'm talking about this account, I've been paying for a basic store subscription for 5 months. I'll be very upset if I've been paying for nothing this entire time.  I can see it on my end, categories and all.. but still unable to link items to a category when listing on PC or Mobile.  I suppose I need to contact customer support to figure out what is going on, im sure they will be very helpful 😒