eBay

kmommy21 · ‎02-19-2020

It’s been a while since I’ve sold on eBay. I now remember why I stopped!

I had a buyer make an offer on an item that has a shipping cost of $25. It is already lower than what it will actually cost to ship! It’s heavy and and a large package.

I accepted the offer and he immediately asked me to lower the shipping. I told him this would not be possible.

He now is refusing to pay. I’ve been civil about it, simply stating that he could either cancel it on his end or I’d submit an UPI. He got very mean, told me to go to hell, do what I need to. Then sends me another message that he has reported me! I did file.

Can a buyer report a seller for not canceling after he stated he would not buy if I kept the shipping the same?

pburn · ‎02-19-2020

Of course he can; however, he won't get anywhere with it . . .

The whole offer process makes it very clear that shipping is not negotiable.

mr_lincoln · ‎02-19-2020

@kmommy21 First of all, eBay clearly states that offers are for the item and NOT shipping. The Buyer is trying to strong arm you (which you've probably already figured out). If the Buyer calls eBay to "report you" they will advise the Buyer accordingly that offers do not include shipping. If it were me I would politely message the Seller and let them know you will be happy to cancel the purchase if they message you requesting that.

And just an FYI, Buyers can not Cancel on their end, Sellers have to do that.

If they don't ask you to cancel within 2 days of the offer ending then you can process an unpaid item claim but to be honest, I would try to cancel for them first ...

You can probably call eBay, have them review the messages and ask them which reason for Cancelling you should use to simply get out of the deal with the troublesome Buyer ... they will help you through that.

Regards,
Mr. Lincoln - Community Mentor

chapeau-noir · ‎02-19-2020

@kmommy21 wrote:
It’s been a while since I’ve sold on eBay. I now remember why I stopped!

I had a buyer make an offer on an item that has a shipping cost of $25. It is already lower than what it will actually cost to ship! It’s heavy and and a large package.

I accepted the offer and he immediately asked me to lower the shipping. I told him this would not be possible.

He now is refusing to pay. I’ve been civil about it, simply stating that he could either cancel it on his end or I’d submit an UPI. He got very mean, told me to go to hell, do what I need to. Then sends me another message that he has reported me! I did file.

Can a buyer report a seller for not canceling after he stated he would not buy if I kept the shipping the same?

He's just trying to bully you - as said above, sure he can 'report' but on what? The fact that he's demanding you give him something NOT in the listing? He's the one breaking the rules.

You handled this exactly correctly IMHO - also you can forward the messages to eBay for harassment and profanity and don't forget to block him.

“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Wherever law ends, tyranny begins" -John Locke

upgradedendmills · ‎02-19-2020

The "buyer" can report whatever he likes, won't make any difference. Keep all messages, don't respond to any demands, file UPI as soon as possible, be patient and hope he doesn't know enough to pay. Buyers seem to be getting more and more demanding and ruining eBay.

inhawaii · ‎02-19-2020

When you're doing a "make offer" deal, you are only negotiating the cost of the ITEM. The shipping is not negotiable. If you accepted an offer, the buyer is obligated to pay the shipping.

Good luck!

Highway Patrol - Junior Brown

nobody*s_perfect · ‎02-19-2020

As noted in the other posts, the buyer is the one who could be reported -- for demanding something not offered in the listing. If he actually reports you for not giving in to his demand for discounted shipping, then he is merely outing his own misbehavior.

This sort of headache is why my fixed price listings with Best Offer always have free shipping, and an asking price that has built-in shipping for Zone 8. Then I have extra negotiating room for buyers who are closer, and no haggling about shipping costs.

dtexley3 · ‎02-19-2020

@mr_lincoln wrote:
@kmommy21 First of all, eBay clearly states that offers are for the item and NOT shipping. The Buyer is trying to strong arm you (which you've probably already figured out). If the Buyer calls eBay to "report you" they will advise the Buyer accordingly that offers do not include shipping. If it were me I would politely message the Seller and let them know you will be happy to cancel the purchase if they message you requesting that.
And just an FYI, Buyers can not Cancel on their end, Sellers have to do that.
If they don't ask you to cancel within 2 days of the offer ending then you can process an unpaid item claim but to be honest, I would try to cancel for them first ...
You can probably call eBay, have them review the messages and ask them which reason for Cancelling you should use to simply get out of the deal with the troublesome Buyer ... they will help you through that.

@mr_lincoln Sadly this is no longer the case. It shows the "offers are for the item only not shipping message" on the screens that the SELLER sees, but not the buyer. This was pointed out to the blues a few weeks back and it was "submitted to the appropriate teams for review"

Member of the Grumpy Old Man crew

mr_lincoln · ‎02-19-2020

@dtexley3 wrote:
@mr_lincoln wrote:
@kmommy21 First of all, eBay clearly states that offers are for the item and NOT shipping. The Buyer is trying to strong arm you (which you've probably already figured out). If the Buyer calls eBay to "report you" they will advise the Buyer accordingly that offers do not include shipping. If it were me I would politely message the Seller and let them know you will be happy to cancel the purchase if they message you requesting that.
And just an FYI, Buyers can not Cancel on their end, Sellers have to do that.
If they don't ask you to cancel within 2 days of the offer ending then you can process an unpaid item claim but to be honest, I would try to cancel for them first ...
You can probably call eBay, have them review the messages and ask them which reason for Cancelling you should use to simply get out of the deal with the troublesome Buyer ... they will help you through that.

@mr_lincoln Sadly this is no longer the case. It shows the "offers are for the item only not shipping message" on the screens that the SELLER sees, but not the buyer. This was pointed out to the blues a few weeks back and it was "submitted to the appropriate teams for review"

You're kidding me?!? And its taking this long to get it fixed?????

Regards,
Mr. Lincoln - Community Mentor

mtgraves7984 · ‎02-19-2020

@dtexley3...

Thanks for that info... I guess I missed it in the Newsletter. Lordy, Lordy...

nobody*s_perfect · ‎02-19-2020

I hope this is not considered "fixed." The buyer does see the shipping cost (in non-editable form) on the confirmation screen.

bigdeals.etc · ‎02-19-2020

@mr_lincoln wrote:
@dtexley3 wrote:
@mr_lincoln wrote:
@kmommy21 First of all, eBay clearly states that offers are for the item and NOT shipping. The Buyer is trying to strong arm you (which you've probably already figured out). If the Buyer calls eBay to "report you" they will advise the Buyer accordingly that offers do not include shipping. If it were me I would politely message the Seller and let them know you will be happy to cancel the purchase if they message you requesting that.
And just an FYI, Buyers can not Cancel on their end, Sellers have to do that.
If they don't ask you to cancel within 2 days of the offer ending then you can process an unpaid item claim but to be honest, I would try to cancel for them first ...
You can probably call eBay, have them review the messages and ask them which reason for Cancelling you should use to simply get out of the deal with the troublesome Buyer ... they will help you through that.

@mr_lincoln Sadly this is no longer the case. It shows the "offers are for the item only not shipping message" on the screens that the SELLER sees, but not the buyer. This was pointed out to the blues a few weeks back and it was "submitted to the appropriate teams for review"

You're kidding me?!? And its taking this long to get it fixed?????

Hm, sounds pretty convenient for this “mistake”. Chalk it up to a “whoops”, right ebay?

dtexley3 · ‎02-19-2020

@nobody*s_perfect wrote:
I hope this is not considered "fixed." The buyer does see the shipping cost (in non-editable form) on the confirmation screen.

Yes, my comment was that the shipping line needed to be larger and bold print. And specific language that the shipping cost is not part of the amount offered and that SALES TAX may apply.

Member of the Grumpy Old Man crew