CAN ANYONE PLEASE EXPLAIN WHY THIS IS HAPPENING?!?!?!

[kicks239]

Will someone please explain to me why this is happening? 

A little background on my situation: So I sell Prime drinks on eBay both domestically and internationally. I have been selling Prime here on eBay since September 2022 and have sold more then $150k since with no issues. I am part of the eBay International Shipping Program and have used them to ship since September 2022. Up until maybe January 20224 I was having no issues with creating or editing Prime listings. Know that we got that outta the way this is the reason I need help. If you look at my photos I have attached you will see in

Photo #1 / Photo #2: I created two brand new listings that are identical to one another except I purposely misspelled "Prime" in the title.

Photo #1

Photo #2

Photo #3: This is the business policy I have set as my default shipping policy. You can see in photo #1 I have both listings set to this same business policy.

Photo #3

Photo #4 / Photo #5: Here you can see that my listing with "Prim" in the title misspelled will show up correctly for international buyers and says that I ship to all countries.

Photo #4

Photo #5

Photo #6 / Photo #7: Here you see that my listing with "Prime" spelt correctly in the title shows up incorrect and shows that I do not ship the item internationally and that I have not specified a shipping method for the listing.

Photo #6

Photo #7

Photo #8: I made sure to include this photo because I know someone is going to try and tell me its because the item is restricted in the country. This is definitely not the case at least not for every single country. Sure it could be for a couple but absolutely not for "all 200+" that ebay says you can ship to using eBay International Shipping Program. Plus it wouldn't make since for ebay to restrict the item and turn away all that potential money when clearly PRIME themselves sell and ship product to 33 different countries as they show on the website currently.

Photo #8

Side Note: This forum is in reference to selling and shipping the Prime Hydration drinks not Prime Energy. There is a difference between the two. The Hydration drink is caffeine FREE unlike the energy drink that contains 200 milligrams which is part of why the energy drink is restricted in some countries. 

[pjcdn2005]

I checked a few other Prime Hydration sellers and none of the ones I checked are shipping with the EIS although they use the EIS for other items.  Some of those do ship with eBay international standard delivery (EISD)  which doesn't have the same seller protection. I wonder if the company has some sort of marketing agreement that doesn't allow the product made here to be sold elsewhere so the EIS has stopped shipping it?  Or they just refuse to ship it now for some other reason.

Based on what I saw, I don't think it has anything to do with your listings in particular, but with the product and the EIS.  The EIS  does tend to block more products than other programs, sometimes for no apparent reason. 

[richard1rst]

Well this is a hornet’s nest but I’ll take a stab at it.

First, why did you deliberately male a listing intentionally misspelling the name? That just sounds like you are trying to pull a fast one.

But more to your point - eBay international delivery has shown a history or rejecting things that the USPS and international countries will accept. Err on the safe side seems to be their mantra. It might be that the Bots simply see the name PRIME and don’t bother to dig deeper to see WHICH Prime it is. Banning them all eliminates and the possibility of the wrong item slipping through. Redo your listings with USPS international shipping and I suspect the problem will be solved. (It has worked for me on certain wood items).

[kicks239]

I think you misunderstood parts of my post or maybe I just didn't explain it clearly.

Anyways what I am trying to say is every since September 2022 when I first started selling Prime Hydration on eBay and started selling international I was able to create listings like normal spelling Prime correctly and had no issues. Now every since around January 2024 if I create a listing for Prime Hydration or even if I take a old Prime listing that I was selling and listed as sell similar then I get the issue of my listings not showing that I ship international. 

The deliberate misspelling of the word "Prime" Hydration in my title was me just testing different theories and trying different ideas I had on the cause. If you look at my photo below this is a screenshot of some of my top Prime Hydration listings I sold with no problems.