eBay

masalv-28 · ‎12-08-2022

I have a concern with eBay right now that might be rather alarming to other sellers, and also not sure if eBay themselves are aware of this.

As everyone knows, ebay has offer systems, one where you can offer the best offers on your listings and also an offer system in which you can send blind offers to customers for a $ or % off of the item price. Somehow buyers are stacking those two offers together.

For example, we sent a blind offer to customers for 10% off, then the customer made a best offer on the listing, and once accepted he was able to stack the blind offer of 10% off with the best offer we agreed to.

How could this have happened?

chevymontecarlo88 · ‎12-08-2022

That is concerning if that is the case.

If that is the case, a way for that not to happen is if you cancel the listing (which removes any offers) and to relist it so the new offer can be accepted. Obviously not the preferred way but if that is the case, what else can you do to prevent it from happening?

- Be careful of those who support Luigi.

meme6253 · ‎12-08-2022

That's Very Concerning!!, I will keep an eye out for that, Thanks for the heads up!!

sextons-sweet-deals · ‎12-08-2022

sounds like when you sent the offer out, you may have selected to allow potential buyers to make a counteroffer.

There is nothing wrong with that.

1. you sent offer of 10% off

2. buyer countered with a little bit more of a lower offer you sent them.

3. you accepted offer

coolections · ‎12-08-2022

@sextons-sweet-deals wrote:
sounds like when you sent the offer out, you may have selected to allow potential buyers to make a counteroffer.

There is nothing wrong with that.
1. you sent offer of 10% off
2. buyer countered with a little bit more of a lower offer you sent them.
3. you accepted offer

Correct. Why would someone accept a counter-offer at a cheaper price then complain. I don't get it because the person could have just declined the offer.

masalv-28 · ‎12-08-2022

The thing is, the buyer admitted to me that use submitted the best offer and then use the "coupon" for the additional 10% off.. what confuses me with that is that we didn't provide the customer with a "coupon".
We agreed at the best offer price of $4405 USD, then he applied this "Coupon" somehow to the accepted best offer, the problem is, we do not provide coupons at all.

lacemaker3 · ‎12-08-2022

@sextons-sweet-deals wrote:
sounds like when you sent the offer out, you may have selected to allow potential buyers to make a counteroffer.

There is nothing wrong with that.
1. you sent offer of 10% off
2. buyer countered with a little bit more of a lower offer you sent them.
3. you accepted offer

I don't think this has anything to do with a counter offer. OP was talking about a coded coupon being used on an item that was purchased with a best offer. No reason to think that a counter offer was involved at all, because if so, OP would probably have said so.

coolections · ‎12-08-2022

The OP must have had a 10% off coupon or the buyer could not have used it. If there is a coupon of course the buyer plans to use it along with the offer the seller accepted. Lesson learned. If you are offering coupons, (the OP obviously did but did not know about it or forgot), don't offer coupons if you plan to lower your best offer price.

lacemaker3 · ‎12-08-2022

@masalv-28 wrote:
The thing is, the buyer admitted to me that use submitted the best offer and then use the "coupon" for the additional 10% off.. what confuses me with that is that we didn't provide the customer with a "coupon".
We agreed at the best offer price of $4405 USD, then he applied this "Coupon" somehow to the accepted best offer, the problem is, we do not provide coupons at all.

@masalv-28,

You must have sold this on a different account, because this account doesn't appear to have ever sold anything. That makes it very difficult to help you, because we can't check into the listing to try to see what might have happened.

You said that you had agreed to a Best Offer price of $4405, but the sold price is shown in the screenshot to be $4008.55, less a 10% coupon ($400.86) giving a purchase price of $3,607.79. Plus tax of $350.75, for a total payment of $3,958.44. (Which you have already refunded.)

Because of that, I can't figure out what the original BIN price was, or what the best offer price was, because they don't match up with the actual price that the buyer paid.

If you had used Coded Coupons, they are not supposed to be able to be used with a best offer, just with a markdown price. But I am confused, because you said that hadn't sent a coupon:

"we didn't provide the customer with a "coupon".
" ... we do not provide coupons at all."

Nobody is going to be able to help you with this, unless we can see the listing that was involved, so that is your choice. If you want us to help you understand what happened, we need to see the listing.

Info about sending coupons to buyers:

https://www.ebay.com/sellercenter/growth/seller-hub-promotions/coded-coupons

lacemaker3 · ‎12-08-2022

@coolections wrote:
The OP must have had a 10% off coupon or the buyer could not have used it. If there is a coupon of course the buyer plans to use it along with the offer the seller accepted. Lesson learned. If you are offering coupons, (the OP obviously did but did not know about it or forgot), don't offer coupons if you plan to lower your best offer price.

According to the eBay policy about coupons, they are not supposed to be stackable with a best offer price.

The best offer is supposed to take precedence, and the buyer should not have been able to use the coupon.

The prices that OP reported don't match up with the screenshot, so I don't think we will be able to figure out what happened here, without more info from the OP.

https://www.ebay.com/sellercenter/growth/seller-hub-promotions/coded-coupons

the-hook-and-the-loop · ‎12-08-2022

Could they have had an EBAY coupon? What are the amounts in your transaction report? Just a thought.

sextons-sweet-deals · ‎12-08-2022

reviewing your post. You better review everything about this! Seriously! Buyer status? Buyer feedback from sellers and what they left to sellers? Google map address.

You are a seller with low rating selling a $4,000 item. That makes you a target! I see your in Canada. Is this an international sale?

I just see you getting burned on whatever this item is. Not sure even sending signature required and insurance will protect you.

gloryglorygifts · ‎12-08-2022

Good to know!!! I don't use best offer, but that is definitely not good for sellers. They do have one safeguard in place though for people that are following products. If they receive an offer via a coupon you have sent and then email you asking for a counteroffer (when you didn't offer that in the coupon), an ebay message will pop up saying that there is already an offer out to that person and they will not allow you to make a counter. At least I think it is for that person. I guess that only works if you sent the coupon first and then the customer contacted you.

Gees Louise, so many glitches for sellers to look out for around here. Thanks for letting us know.

masalv-28 · ‎12-08-2022

I have never made a coupon, and one does not simply just forget they made a coupon. My seller account has over 400000 sales; these things are not just made up.

masalv-28 · ‎12-08-2022

I agree this is not adding up at all. Hence I made this post.

The item was $4400 USD; the customer made an offer of $3900 USD, which I counted with $4000 USD + they would have to pay a state tax of $350, meaning they would have to pay a total of $4350 USD, then somehow the customer was able to use a "Coupon" for an additional 10% off that agreed offer price which brought their total out to $3950 USD ish, how the customer managed to do this is beyond me.

So it does make sense if you do the math correctly; the customer is somehow stacking what they call a "coupon" on top of the offer, which shouldn't be possible. We have never sent coupons, let alone made one before, we only send out Blind Offers to potential customers.

This only really came to my attention when the customer returned the item to us and wanted to order again and brought all these coupons up to me, I missed that all of this actually happened when I processed the customer's order.