eBay

Anonymous · ‎08-07-2022

I have a buyer that has not paid. I've waited 5 days and sent them an invoice and messages and still nothing. When I go to cancel the order there is no option to cancel due to non payment. When I look on the sellers profile all the reviews are positive but the are from sellers stating they never received payments either and that they can not add negative reviews. Has anyone experience this and what to do about blocking the seller and canceling the order? I've even looked into reporting the account but it gives no option for non payment as well. Seems like they are hacking something in the system so they can continue to do this.

luckythewinner · ‎08-07-2022

@Anonymous wrote:
I have a buyer that has not paid. I've waited 5 days and sent them an invoice and messages and still nothing. When I go to cancel the order there is no option to cancel due to non payment.

As soon as you send an invoice, I think the 4-day waiting period resets. I think you need to wait 4 full days after the last invoice you sent.

IMHO you should avoid using invoices to send "reminders" to your buyer. eBay already sends your buyer plenty of reminders.

chapeau-noir · ‎08-08-2022

@Anonymous Don't bother with invoices and messages - either they pay or they don't. At the 96 hour/4 day mark, cancel the sale as 'buyer did not pay' - the 'buyer' will get a mark against them and the sale will be canceled. You can manage your buyer requirements here. You can set your preferences to block anyone with two non-payment strikes in a rolling 12-month period.

ETA: If you've been sending invoices, that will reset the payment window which may be why you haven't seen the cancel for non-payment option. Keep checking back.

“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Wherever law ends, tyranny begins" -John Locke

downunder-61 · ‎08-08-2022

Seems like they are hacking something in the system so they can continue to do this.

No, no hacking involved, just foolish seller's who do not follow procedures to stop buyers like this.

@Anonymous

And now you have just added to his positive feedback total as well.

The below advice is only good if you follow the procedure and issue a strike, if you had left it for 4 days without reminders you would have been able to cancel with Buyer not Paid - as it now stands this buyer can have a defect levelled against your account for breaking breaking feedback rules.

If a buyer hasn’t paid within 4 days, on the 5th day you can go to your Seller Hub to cancel the transaction using the “Buyer hasn't paid” reason and this gives the buyer a strike and you can relist. In future to have eBay automatically cancel your transactions due to non-payment:

Go here: https://www.ebay.com/Cancel/Preference/UnpaidPurchase

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patmos-8 · ‎08-08-2022

Sending an invoice or reminder does NOT reset the 4-day window. I send invoices and reminders (several, I'm frustrated and aggressive about this issue) and I'm always able to cancel on day 4. Done it literally hundreds of times. I am 100% positive about that.

pburn · ‎08-08-2022

@patmos-8 wrote:
Sending an invoice or reminder does NOT reset the 4-day window. I send invoices and reminders (several, I'm frustrated and aggressive about this issue) and I'm always able to cancel on day 4. Done it literally hundreds of times. I am 100% positive about that.

@luckythewinner

@chapeau-noir

I think there has a been an amendment to the policy from when it was originally adopted--and discovered and discussed and widely disseminated on the Selling board. Naturally, eBay failed to inform sellers of the change. It appears sending only a combined invoice will reset the four-day clock. Here's what the help page says now . . .

Reminding buyers to pay

After a buyer wins or commits to buy an item, we send emails reminding them to pay for the order. If they still haven’t paid, you can send them an invoice as an additional reminder.

Here’s how to send an invoice to a buyer:

Go to your Sold items in My eBay or Seller Hub.
Select the item you want to send the invoice for and then choose More actions.
Select Send invoice.

If the buyer still hasn't paid after you've sent the invoice, and it's been more than 4 calendar days since the listing ended, cancel the order by selecting the Cancel order button below and choosing Buyer hasn't paid in the drop down menu.

If you've sent a combined invoice, you'll be able to cancel the order 4 or more days after the date the invoice was sent to the buyer.

pburn · ‎08-08-2022

Sorry--should have provided a link to the page I quoted:

Resolving unpaid items with buyers

wrong66 · ‎08-08-2022

Sorry, but you are incorrect. It DOES reset the 4-day window.

pburn · ‎08-08-2022

@wrong66 wrote:
Sorry, but you are incorrect. It DOES reset the 4-day window.

Let's see if we can get one of the Community Team members to give a definitive statement about whether sending just a "reminder" invoice resets the four-day clock, or whether sending only a "combined" invoice resets the clock.

devon@ebay

velvet@ebay

elizabeth@ebay

devon@ebay · ‎08-08-2022

@pburn wrote:

@wrong66 wrote:

Sorry, but you are incorrect. It DOES reset the 4-day window.

Let's see if we can get one of the Community Team members to give a definitive statement about whether sending just a "reminder" invoice resets the four-day clock, or whether sending only a "combined" invoice resets the clock.

devon@ebay

velvet@ebay

elizabeth@ebay

Hey @pburn! Just as you had mentioned earlier as seen in our help pages here if the seller sends a combined invoice then the clock would reset based on when the combined invoice was sent. As far as a reminder invoice, the clock does not reset and the buyer would still have 4 days to pay after the item has ended.

Devon,

pburn · ‎08-08-2022

devon@ebay wrote:
@pburn wrote:
@wrong66 wrote:
Sorry, but you are incorrect. It DOES reset the 4-day window.
Let's see if we can get one of the Community Team members to give a definitive statement about whether sending just a "reminder" invoice resets the four-day clock, or whether sending only a "combined" invoice resets the clock.

devon@ebay
velvet@ebay
elizabeth@ebay
Hey @pburn! Just as you had mentioned earlier as seen in our help pages here if the seller sends a combined invoice then the clock would reset based on when the combined invoice was sent. As far as a reminder invoice, the clock does not reset and the buyer would still have 4 days to pay after the item has ended.

Thanks for the clarification, devon@ebay! I'm going to bookmark your reply for future use on the discussion boards!

Just tagging to make sure everyone's on the same page about this now.

Sending a "reminder" invoice does not reset the clock.
Sending a "combined" invoice does reset the clock.

@luckythewinner

@chapeau-noir

@wrong66

wrong66 · ‎08-08-2022

I stand corrected. I thought we had heard from numerous posters that the opposite was the case.

pburn · ‎08-08-2022

@wrong66 wrote:
I stand corrected. I thought we had heard from numerous posters that the opposite was the case.

Oh, yes--we did. And not only from other posters, but also from a Community Team member who's no longer with eBay, so you're remembering it correctly.I think the help page at the time even backed that up at some point in the many revisions it's undergone. That's why I suggested there'd been a procedural change few of us were aware of. Maybe eBay decided constantly resetting that clock wasn't the greatest idea they'd ever come up with . . .

patmos-8 · ‎08-18-2022

Right, but I didn't need to hear it from a community member or read a policy because as I stated, I've done it hundreds (possibly thousands) of times and have all of those real-world data points to draw my conclusion. Maybe you shouldn't dig your heels in so deeply on something you're not 100% positive about. That's how these types of inaccurate ideas get spread.